Castle Hotel Ocean Flower Island

I have a wonderful time with my mom at castle hotel 欧宝酒店 and for the first time I am purchasing clothing from a hotel and the quality is great and price is reasonable. I bought a lot of t shirts and beach pants for my 2 kids. I also bought a lovely dress for myself and scarf for my mom. The breakfast have variety of choices and is very delicious. The noodles is a must try items. The rooms are very clean and comfortable. The island is easy access and is very suitable for family with young kids. There are a lots of activities available for them that can keep them occupied, within the hotel and island too. The ocean park is a must go place to see dolphin’s show, apart from that, there are many other marine species in the park and activities that may excite the kids. Please spare a day here to finished off all the shows. The light show at 婚礼庄园is also a must go place. There are 2shows available daily at 8pm and 9:30pm . Just took a train at CNY30, you can have unlimited rides to travel within the island 1. I personally love 海花岛and will definitely come back again in near future. Me

almost the biggest Hotel in China I stayed. looks like the Cosmopolitan in Las Vegas. Good service provided by Xue Yanyan who made rooms ready before I arrived and offer me 24 hrs stay service. also Ms. 谈 in the island found it is difficult for me to get lightshow on time for I hurt leg lig recently，she drives me to the light show and pickup me back， Ms. TAN provides great service to the customers.

Need more public areas open .

First time staying at Ocean Flower Island and Castle Hotel. Huge hotel with 5000+ rooms. We did not expect to find some facilities (e.g. swimming pools, etc) are closed for maintenance. Free shuttle bus to & from the railway station provides convenience for guests. While the front desk staff might not be as knowledgeable & helpful in our queries, the personal butler had provided us with excellent service. She is accessible via WeChat and highly responsive to all our queries. Thank you 管家 晓月 for making our stay a pleasant one!

My family and I had a wonderful stay at the hotel, where we spent two days. The breakfast and location were great, but what truly stood out was the exceptional service. We were fortunate to be assisted by Yan Yan, who went above and beyond for us. Our daughter developed a wound that became red and swollen. When we mentioned this to Yan Yan, she immediately offered help — consulting with her doctor, ordering the necessary medicine online, and arranging for it to be delivered to the hotel. Without her, we would have struggled, as we don’t read Chinese and didn’t know how to navigate the local apps. On the day we checked out, we traveled to Haikou, a city two hours away. Unfortunately, my husband left his MacBook behind at the hotel. Once again, Yan Yan came to the rescue, arranging for a Didi driver she trusted to deliver the laptop to our new hotel within three hours. This was a huge relief, as we had an early morning flight the next day and retrieving the laptop on our own would have been extremely difficult. Thanks to Yan Yan’s incredible support, we avoided a lot of stress and trouble. Thank you, Yan Yan — your service was truly 10/10!

The front desk staff were friendly and accommodating, allowing us to check in early, which we really appreciated. However, the hotel itself felt quite run-down. There was a noticeable smell of cigarette smoke in the corridors and even in our small room. Unfortunately, there were no activities or amenities for children during our stay. The kids’ pool was damaged and out of order, which was disappointing.