Hilton Hotels in Denver

Nice place to stay m! They gave me cookies for renting a room that right there is enough for me

From the moment I arrived until I left, customer service was stellar. Upon check-in I was greeted warmly and quickly. I was early, so my assigned room was not ready. I was immediately placed into a comparable room. As a Diamond member I was given bottles of water, a warm cookie and some other snacks. It felt like I had been to the grocery store. Location is very convenient to downtown and public transportation. The few dollars it costs for a premium room is definitely worth it. A friend stayed here at the same time and didn't upgrade. Their room was clean but a lot more dated.

First off let me say the management at this hotel is the worse I have ever experienced , on my stay of September 19th I got ready and went out to eat as coming back into my room I saw a bed bug and called down to the front desk to express my concern to management and show her the picture of the bed bug and they switched me rooms, as I was looking around in the new room I saw that the fire alarm was tapped off allowing no air to enter it to sense smoke , I brought these concerns to the front desk lady the next morning and she told me management would be getting in contact with me waited all day and heard nothing I called them and got laughed at and made it seem like it wasn’t a concern to them and they said they inspected both rooms and found no bed bugs or alarm taped up , as far as the bed bugs go they don’t just disappear by them selfs , as for the hotel I was never comped my room or a sorry from anymore on the property just be careful saying here

I checked in Monday 8/1/22 and checked out 8/3/22. My room was a warm 80+ degrees and the AC was not working. I called the desk and there was no answer so I went back down to the desk. I told the front desk agent that the AC was not working and gave her my room number. She said she would contact maintenance. After several hours with no visit from the maintenance staff, I went to dinner and told the front desk staff that maintenance could go into my room while I was at dinner. After dinner, my room was still very warm. I reported back to the front desk and a different woman said she would have maintenance ”get right on it”. As I walked towards the elevator I realized I had not given her my room number. I went back to her and asked ”Do you know my room number?” She said ”No.” At this point, I realized none of them could care less about my AC issue. I asked her if there was another room she could switch me to with a working AC unit and she replied ”I'm not sure what rooms have working AC and what rooms don't.” So I replied ”There's nothing you can do for me?” To which she replied ”Do you want a fan?” I thought she was kidding so I called her bluff and said ”Sure.....I'll take a fan.” She walked behind the front desk and came out with a BOX FAN!! She said ”Here you go.” I was shocked and disappointed. For 2 nights, I had this ridiculous box fan running full blast trying to stay cool and sleep. It was impossible. When I check out of most hotels, they usually ask me how my stay was. Needless to say, they didn't ask me this time, because they didn't care how my stay was. Unprofessional. Poor service. Unbelievable.

Always welcomed with a smile, great staff, helpful. Clean, quiet rooms. Great shuttle service, drivers are always nice and they’re careful with my bags, always on time, no crazy driving! Will definitely be back again!

The hotel was nice for what we paid for. Most of the staff members were also very friendly. The support staff was especially nice and always happy. However there was one person at the front desk who was exceptionally rude to me on one occasion. I had called to request tissue paper and towels and spoke to a lady. She indicated they would bring it up to us (usually we had to go down to retrieve. Never did this before at other hotels.). Thirty minutes later we were still waiting on the items. I called again and a guy answered. He told me to be patient and housekeeping just arrived and will bring it. Before I could respond to ask if I can just come for it instead HE HUNG UP ON ME. I had to call back and ask that question. I thought it was so rude for him to tell me to be patient AFTER 30 MINUTES and hang up on me. I didn’t get his name but I remember he wore a nice yellow blazer one day during the trip.

This fine old refurbished hotel in the heart of downtown Denver was fine for a three day conference. As a Bonvoy member, I used suite night credits and was upgraded to an exceptionally large and lovely suite, complete with fireplace – 1042. See photos. The suite had a large kitchen area with microwave and mini-fridge, sink, and coffee maker. No dishes, cutlery, kitchen ware, or dish soap and kitchen towels. It had a very comfortable dining room area, 4 chairs, and a spacious living room area, two closets with a functional safe, and bedroom with king bed. Blackout blinds in every room. The bed and bedding were soft and comfortable, the way I like them, and the lighting and bedside outlets were available. Bathroom has decent storage space, blow dryer, toiletries in addition to those affixed to the shower wall, and a lighted magnifying make-up mirror. The reason for 4 stars instead of 5 is that my colleagues in the standard guest rooms had no mini-fridge. In my view, there is simply no excuse not to supply these in every hotel room. They are inexpensive to both purchase and maintain. The elevators were also a bit of an issue – we were down to 2 out of 3 with resulting longish waits, but they are pretty interesting - the original building elevators from the early 1900s. The bar serves a decent menu of breakfast, lunch and dinner choices, and the food is well prepared and presented. There is coffee available in the morning and cookies and milk in the evening in the lobby, free of charge. To a person, the staff were welcoming, friendly and helpful, from the reception staff to the servers in the restaurant, to the housekeeping and maintenance staff. Special mention goes to Cosette – she is one of the best front desk staff I’ve had the pleasure of meeting. She was quick to offer suggestions, and assistance, quick to go out of her way for you, and quick with a smile and a greeting. She’s a real credit to the hotel. All in all, would I stay at the Magnolia when in Denver again? Yes, but only if I had a room with a fridge.

My husband and I were here for a meeting. Otherwise we would not have chosen this hotel. Upon arriving the guy's computer went down after entering our name so we had to stand there for more than 30 minutes while the line behind us grew longer. The guy beside him's computer didn't have this ”glitch” so his line flowed smoothly. The next morning I thought I'd sleep in - have room service for lunch and spend the afternoon at the pool. I tried to get ahold of someone at in room dining and no one answered. I pushed every single button possible and not one person answered Not even on the EMERGENCY button? Finally called the front desk and was told that there was NO food service between the hours of 10 am til 4 pm. Their gift show (for candy bars) was closed until 4:30 pm. They had no vending machines. I was told the certain floors had ice machines. Only a slight bit of ice came out. So made it out to the pool which is not heated and was filthy. Very thin and tiny towels. Nothing going on - nothing like I had imagined. Very depressing atmosphere. As I'd said, if it weren't for the meeting, we'd stay somewhere else. Upon departing I asked that our stay be added to our Marriot points. They said they couldn't look our number up. Even by his email, etc. There was no one behind us waiting. How disappointing!!! Also, in the past it was free parking, Now it's $19 per night and you do it yourself Our room had a lovely view of the nasty rooftop of some rusty somethings...

It is very close to Union Station and 16th Street. There is a free bus to and from the State Capitol and the station on 16th Street. There is a light rail to the airport for $ 10.5 at Union Station. It is very convenient to buy a self-service machine.