Guest User
April 21, 2025
We found the location ideal for exploring the city. All amenities (tram, train station, shops, restaurants in the city center or Neustadt) are within walking distance. The hotel is located on a major main road, where many emergency vehicles also pass. The train tracks are across the street. We didn't find the traffic noise particularly disturbing. The room was clean, but there was some dust. At first, we thought the interim cleaning, which only took place on the second day after arrival, would be sufficient, but we recommend requesting daily room cleaning (at no extra charge). The staff was very helpful. Unfortunately, we weren't impressed with the amenities at all. The Wi-Fi is fast, but the connection is unstable. The TV must be turned on for the Wi-Fi to work. We don't think this is sustainable, and the bright screen bothered us. Every time the TV is turned on, a new Wi-Fi password is generated, and you lose the connection again. We don't understand the room layout. The safe is very small, and there are no practical shelves for suitcases and bags, nor a closet/coat rack that doesn't hang in the middle of the room. We also missed a shelf and hooks in the bathroom. On top of that, the entire bathroom floods after showering. In the public areas, we were particularly disappointed by the quality of the materials used. It looks chic today, but will it be in two or three years? We think it's a shame that a hotel wants to present itself as sustainable but then implements it only mediocrely.
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