Guest Reviews of Fan Coffetel Wenchuang Hotel (Dongguan Humen Branch)
9.3/10
Very Good
315 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
Filter by:
Sort by:
All reviews(315)
Positive reviews(305)
Reviews with photos/video(63)
Classy environment(24)
Great value for money(23)
Friendly front desk staff(22)
Great location(20)
Average sound insulation(15)
Well decorated(12)
Easy to get around(8)
Well designed(7)
Negative reviews(10)
Natalia9111
Special Queen Room
Stayed in Jan 2025
Travel with friends
22 review
10.0/10
Outstanding
Posted on Feb 13, 2025
I have booked it several times. It is very cost-effective. The soundproofing is also good and very quiet. Parking is also very convenient. There are many food and drinks opposite, and there is also a McDonald's. Overall, it is very comfortable and cost-effective
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. We are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience.
Guest User
Light Luxury Twin Room (Voice Control + Mobile Screen Casting + Self-Service Laundry In Hotel)
Stayed in Oct 2024
Business travellers
5 review
10.0/10
Outstanding
Posted on Nov 5, 2024
Facilities: complete
Hygiene: clean and comfortable
Service: The front desk service is warm and thoughtful and carefully arranges parking.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, when we see your high evaluation, we are as excited as the surging river, and like the Yellow River flooding out of control. Fanfei Cultural and Creative Hotel will definitely do better with your support! We look forward to having you stay at our store again
Anonymous User
Special Queen Room
Stayed in Sep 2024
Business travellers
34 review
10.0/10
Outstanding
Posted on Oct 25, 2024
Facilities: Very new decoration, smart assistant Xiaodu, electric curtains
Hygiene: clean and hygienic
Service: The front desk was very welcoming and helped me upgrade my room. The invoice was issued very quickly.
There are many places to eat in Weekly News
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Guest User
Boutique Queen Room
Stayed in Feb 2025
Other
1 review
4.5/10
Posted on Apr 2, 2025
The spicy strips in the afternoon are expired, so it's best not to eat them. Eating them will cause stomach upset. The hygiene of the room is average and there is a peculiar smell. And if it is facing the street, it is very noisy and you can't sleep at night. Parking is difficult. If you can't park in the free parking area, you have to park in the parking lot, and the hotel only reimburses ten dollars. The overall feeling is not worth the price. Like a 90 bucks hotel.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We deeply regret your experience during your stay. We are very sorry for the hygiene issues you reported! We have always attached great importance to guest room hygiene and devoted most of our time to hygiene inspections. The odor situation you described this time should never happen! We have strictly required room cleaning staff to pay more attention to hygiene details and ensure that the rooms are well ventilated! Thank you for taking the time to give us your valuable feedback. Xiaofan is very sorry about the free parking space you mentioned. Since your check-in day was the weekend, a large number of guests stayed in the store, which caused a little shortage of rooms and parking spaces. As a result, the free parking space was full when you came. We are very sorry. The snacks provided in our lounge are checked every day. Thank you again for staying and thank you for your valuable suggestions! Our hotel deeply apologizes for the unpleasant experience caused to you during your stay!
Anonymous User
Special Queen Room
Stayed in Feb 2025
Travel with friends
1 review
2.0/10
Posted on Mar 22, 2025
Everything else was fine, except that on the day of check-out, around 10:50 to 11:00, someone opened my room door, making a lot of noise... Either the chain was stuck or someone was watching me sleeping...
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your review of the hotel! We deeply regret your experience during your stay. Your valuable opinions are very important to us and we will inform the relevant person in charge to improve the quality of our service. If you come here next time, we hope you can book this hotel again and give us a chance to apologize to you.
Xigang
Special Queen Room
Stayed in Nov 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Dec 5, 2024
It's quite comfortable to stay there often
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you very much for your recognition of our work. Your satisfaction is the greatest encouragement for our work. We will redouble our efforts to create a more relaxed and comfortable stay environment for every guest. You are welcome to follow us at any time~ Fanfei Cultural and Creative Hotel— —Your home on the road, we sincerely look forward to your visit again!
Guest User
Light Luxury Twin Room (Voice Control + Mobile Screen Casting + Self-Service Laundry In Hotel)
Stayed in Feb 2025
Business travellers
23 review
9.7/10
Amazing
Posted on Mar 14, 2025
🏨The hotel is very cost-effective, the room is very clean, and the service is very thoughtful.
Original TextTranslated by Google
Response from Property: Dear distinguished guests, thank you for choosing Fanfei Cultural and Creative Hotel. Thank you for your valuable suggestions, which have given us direction in improving our services. We will work harder and believe that you will see a different us next time you come. We are also honored to provide you with the best service. We hope that Fanfei Cultural and Creative Hotel will become your home in Humen. All the staff of Fanfei Cultural and Creative Hotel are looking forward to seeing you again!
Guest User
Light Luxury Twin Room (Voice Control + Mobile Screen Casting + Self-Service Laundry In Hotel)
Stayed in Jul 2024
Business travellers
2 review
2.0/10
Posted on Sep 11, 2024
A 10-year-old user of Ctrip. This is my first time to leave a negative review. The decoration style is old and gloomy, the room is small, and the hygiene is poor. Even the business car parked at the door was scratched with a 20cm scratch on the primer. I asked the front desk to adjust the monitoring. It is said that the camera is broken. If the police come to call the police or the camera is broken, it is really a big difference. If you have money to install a hotel but not money to install surveillance, just consider yourself unlucky. New users should be careful.
Original TextTranslated by Google
Response from Property: Hello, sir, your parking space is not in our parking space. Moreover, our surveillance is good. No traffic police came to our place yesterday to adjust the surveillance. Our parking space is an open-air parking space. Your parking space is obviously indoors.
Youxiaojinhebobi
Special Queen Room
Stayed in Dec 2024
Family
31 review
9.0/10
Great
Posted on Feb 2, 2025
Very close to Humen Hong Kong-Macao Ferry Terminal, the room soundproofing is average, but the price-performance ratio is super high
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Anonymous User
Special Queen Room
Stayed in Jun 2024
Other
2 review
8.0/10
Very Good
Posted on Jul 30, 2024
It's quite good. It's a relatively clean and sanitary hotel in Humen. Parking is convenient. There are also many fun and delicious places nearby. It's very convenient. 🙂🙂🙂🙂🙂🙂
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and trust in our Fanzhou Cultural and Creative Hotel. Our hotel will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home at the Fanzhou Cultural and Creative Hotel. We look forward to your coming again to review our progress, and wish you a happy day! , we will strive to do better and look forward to your next visit. At the same time, you can also leave us your valuable comments about the hotel.
Guest User
Special Queen Room
Stayed in May 2024
Family
10 review
7.0/10
Posted on Jul 1, 2024
The location is convenient, but the facilities are insufficient. There is no refrigerator. The room is too small. The shower room is clean. The curtains and carpets are not clean enough. Overall, it is okay and the service is acceptable.
Original TextTranslated by Google
Response from Property: Dear customer, we deeply apologize for bringing you a bad experience during your stay, and thank you very much for your valuable feedback! We have a refrigerator in the rest area on the first floor for our distinguished guests to use. After seeing your feedback that the carpet and window hygiene need to be improved, we immediately contacted the carpet cleaning company to come and clean the front. We will also clean the windows regularly. About the windows We only use wooden windows to make old features, focusing on the Han and Tang Dynasty styles: retro Republic of China blue brick exterior walls, ancient city gates with red wooden doors, glazed wooden framed flower windows, simple and antique; if you don’t like this room type, you can try another one next time Room types, such as our light luxury or luxury rooms. Our smallest room is also 20 square meters in area. The room is rich in facilities and items, so it feels smaller, but in fact the total area is not small. We sincerely hope that you will choose a different room type next time to experience it, and we will serve you wholeheartedly! I wish you a happy life and smooth work!
Yizhimianyangˋˏ
Boutique Queen Room
Stayed in May 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Jun 9, 2024
The room is very clean, tidy and comfortable. The service attitude at the front desk is very good, considerate, polite and attentive. The check-in experience is very good. There are many places to play nearby and the transportation is very convenient. The hotel is very considerate and cost-effective. I will choose your hotel next time.
Original TextTranslated by Google
Response from Property: Thank you for your affirmation, your affirmation is the greatest support for us! We are honored to receive your praise. It feels sweeter than tasting honey. We will continue to maintain high-quality service ~ Thank you for sharing this love with everyone. I wish you a happy life!
Guest User
Boutique Queen Room
Stayed in May 2024
Family
3 review
10.0/10
Outstanding
Posted on Jun 8, 2024
Environment: Very quiet, nice decoration, simple and fashionable, I like this style
Hygiene: The room is very clean and the bathroom has no peculiar smell. The ventilation is good
Service: The lady at the front desk is very serious and beautiful. The service is excellent.
Facilities: TV can cast screen and small screen is very convenient
Original TextTranslated by Google
Response from Property: 很高興您在梵啡文創酒店和您的朋友們度過了一個美好的假期,您的點評是對我們酒店服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨!
Guest User
Special Queen Room
Stayed in Oct 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on Dec 1, 2024
The service attitude is very good and considerate. Very patient in providing detailed information.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel, we are honored to serve you. The hotel has prepared a variety of room types with different layouts for different guests to choose from. We hope that our sincere service can bring you a more comfortable experience
Guest User
Boutique Queen Room
Stayed in Oct 2024
Couples
3 review
9.2/10
Great
Posted on Dec 1, 2024
Facilities: Pretty good. Everything can be voice controlled, but the curtains can only be fully opened or fully closed.
Hygiene: pretty good and feels okay
Environment: The environment is also good
Service: The service attitude is very good and the efficiency is very high.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, when we see your high evaluation, we are as excited as the surging river, and like the Yellow River flooding out of control. Fanfei Cultural and Creative Hotel will definitely do better with your support! We look forward to having you stay at our store again