Ivory Grand Hotel Apartments Photos

Comfortable service apartments, convenient location, next to one of the major malls, metro within walking distance. It would be desirable to freshen up the repair, but overall it's ok.

Ivory Grand Hotel Apartments located nearby shopping Mall Of the Emirates. Grand hotel with plenty amount of rooms. Unfortunately staff doesn’t have enough knowledge about the hotel facilities. Well coming from CIS and facing the Russian speaker staff from RUSSIA. If they don’t know the Steaming Room (Паровая комната). Все русские знают что такое Баня? The rest what happened it’s just no comments. Had conversation with General Manager, pointed that in this hotel there is no Learning & Development department cause they are 3 star hotel. For them not necessarily to teach or provide training for a hotel staff. So there is Life Safety and wellness of the room guests ??? Overall experience 4/10 Ambiance 4/10 Rooms are old 2/10 Jacuzzi 9/10 TV wasn’t working in living and Bedroom 0/10 Staff 4/10 Engagement 2/10

We experienced a terrible service with this hotel. The hotel manager Abhy and his assistant Abdul were very rude and unprofessional in every manner. We got some issue relating to one of my guest passport, but he never explained in a polite way why he cannot accept my visitor. Instead he sarcastically said we should cancer right away It was supposed to be a happy day for me because it was my 40th birthday but he ruined our mood and he said immediately to cancel us without giving us another option. he keeps on smiling and sarcastically answered. you can check the cctv for proof. It was on April 21, 2023 around 3pm.

Terrible hotel!! We stayed for 11 nights and nearby rooms are under repair.. full of dust at the hallways and my kids got cough and colds because of dust allergy. We requested for late checkout 2 hours extension and they did not allow us. Terrible service!!! Arrogant staff!!! Dont book in this hotel

From the metro, which is very convenient for sightseeing in Dubai, you can reach it in about 12 minutes by walking slowly through Mall of the Emirates. They kept my suitcase with me both early in the morning when I arrived in Dubai and after checking out. Everyone at the front desk tried their best to understand my poor English and was very kind. The breakfast buffet had a large variety of items and was delicious. The room is very spacious with 2 bedrooms, 2 baths, and 2 toilets. The rooms are clean, as well as everywhere else in the hotel. This is a hotel I would like to use again when traveling to Dubai.