Harper MT Haryono by Aston Reviews

Response from Property: Dear Mr/Mrs. Inge Siauw,Warm greetings from Harper MT Haryono – Jakarta!Thank you for sharing your thoughts with us. We're thrilled to know that you had the best experience during your stay.Your satisfaction is our greatest reward, and we look forward to welcoming you back for another memorable visit.Warm regards,ManagementHarper MT Haryono – by ASTON

Response from Property: Dear Sir/Madam,Thank you for taking the time to share your wonderful experience! We are thrilled to hear that you enjoyed our convenient location, spacious and comfortable rooms, and excellent amenities such as the outdoor pool, gym, and restaurant with a varied breakfast selection.We’re also delighted to know that our fast Wi-Fi and friendly, efficient staff contributed to making your stay enjoyable. Your kind words are truly appreciated and serve as great motivation for our team to continue delivering exceptional service.It’s fantastic to know that you found great value in your stay, and we look forward to welcoming you back for another memorable experience in the future!Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mr. Razi,Thank you so much for taking the time to share your feedback! We are delighted to hear that you loved your room and found it both clean and spacious. Our team works hard to ensure our rooms are well-maintained and comfortable for all our guests, and we’re happy to know it met your expectations.We’re also pleased that our strategic location near the Whoosh station was convenient for you during your stay. We always aim to provide our guests with easy access to nearby transport options for a seamless experience.We truly appreciate your kind words and look forward to welcoming you back on your next visit. If there’s anything we can assist with in the future, please don’t hesitate to reach out.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Value Guest, Thank you for your review. We are pleased to know that our hotel's location close to Whoosh Station provided convenience during your trip. We also greatly appreciate your appreciation for the friendliness and helpfulness of our team, which is always our top priority in serving our guests. We look forward to welcoming you back to Harper MT Haryono on your next visit. Warm regards, Ahmad Roviq Duty Manager

Response from Property: Dear Mrs. Daisy,Thank you for sharing your feedback with us. We truly appreciate your kind words about our breakfast, strategic location, 24-hour check-in, and friendly staff. However, we regret to hear that the cleanliness of the blanket, bed, and toilet did not meet your expectations.Your comfort and satisfaction are our top priorities, and we take cleanliness concerns very seriously. We have addressed this matter with our housekeeping team to ensure stricter quality control and thorough inspections before each guest's arrival.We value your input and will continue working on improving our services. We hope to have the opportunity to welcome you again and provide you with a much-improved experience.Best regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mrs. Daisy,Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. The cleanliness and comfort of our guests are our top priorities, and we regret that we did not meet your expectations on this occasion.We take your concerns seriously and have immediately addressed them with our housekeeping and engineering teams. The stained blankets will be inspected and replaced where necessary, the air conditioning system is being thoroughly checked to prevent future issues, and pest control measures have been reinforced to ensure a more hygienic environment.We truly appreciate your mention of our convenient location near Halim train station. However, we understand that a comfortable and hassle-free stay is about more than just location, and we are committed to making improvements.Should you choose to stay with us again, please reach out to me directly, and I will personally ensure that you have a much-improved experience. Once again, we apologize and appreciate your valuable feedback.Best regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mr/Mrs. Christy G,Warm greetings from Harper MT Haryono Jakarta!Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay with us and especially appreciated the variety of our breakfast offerings.Your satisfaction means a lot to us, and we’ll continue to enhance our services to ensure each visit is even more memorable.We look forward to welcoming you back again soon!Warm regards,ManagementHarper MT Haryono – by ASTON

Response from Property: Dear Mr. Chapman,Thank you so much for your positive review about breakfast at our hotel! We are delighted to hear that you enjoyed the variety of options we provide. We always strive to offer the best selection to ensure our guests start their day right.We truly appreciate your feedback and look forward to welcoming you back soon for another enjoyable stay.Best Regards,Hermawan PriyatnaGeneral Manager

Response from Property: Dear Mr. Denny Herianto,Warm greetings from Harper MT Haryono Jakarta!Thank you for sharing your recent experience with us. We sincerely apologize if the suite room you booked did not meet your expectations, particularly regarding the facilities provided during your stay.Your feedback is truly valuable and has been forwarded to the relevant department for evaluation and follow-up. We are committed to continuously improving the quality of our facilities and services to ensure a better guest experience in the future.We truly appreciate your trust in choosing Harper MT Haryono Jakarta, and we hope to have the opportunity to welcome you back and provide a more satisfying stay.Warm regards,ManagementHarper MT Haryono – by ASTON

Response from Property: Dear Mrs. Eka,Thank you for your wonderful review! We're delighted to hear that you enjoyed our room, breakfast, and the beautiful view. Your satisfaction is our priority, and we’re thrilled that you had a pleasant stay.We look forward to welcoming you back in the future for another great experience. If there’s anything we can improve, please feel free to share your feedback with us.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mrs. Kusuma,Thank you for sharing your positive feedback! We are delighted to hear that you enjoyed the clean and comfortable environment, as well as the service provided. We appreciate your comments regarding the pool, and we are glad you found it clean and comfortable.We hope to welcome you back to Harper MT Haryono Jakarta for another pleasant stay in the near future.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mrs. Susiana,Thank you for sharing your thoughts about your recent stay with us. We are glad to hear that you found our property pleasant, but we are truly sorry to learn that the quality of amenities and the level of service from our staff did not meet your expectations.Your comfort and satisfaction are our top priorities, and we regret any inconvenience you experienced. Please rest assured that we will address your concerns with our team to ensure improvements are made. Providing warm and attentive service is something we strive for, and we will work to ensure all our guests feel genuinely welcomed and valued.We appreciate your feedback, as it helps us grow and improve. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mrs. Ratna,Thank you for your kind feedback! We’re delighted to hear that you enjoyed the cleanliness of our hotel and found our location convenient with easy access to public transport.We hope to welcome you back soon for another pleasant stay!Best Regards,Ahmad RoviqDuty Manager

Response from Property: Dear Mr. Haryun,Thank you for your time in sharing your experience at the hotel.We are very happy to hear your review and apologize for the inconvenience. We take your input seriously for our future improvements. In response to the unsatisfactory service provided, we apologize. Regarding this problem, we will immediately follow up by carrying out training and coaching to ensure that, in the future, it will be even better for the comfort of guests staying. Hopefully this doesn't reduce your confidence in not returning to the hotel. Your input means a lot to us as motivation to continue to improve the quality of our services.Once again, thank you for making our hotel your choice, and we look forward to welcoming you back to Hotel Harper.Best regards,Hermawan PriyatnaGeneral Manager