Horizon Red Sea

To anyone still falling for the shiny ads and Photoshopped pictures on your website—at least when it comes to the Brown Red Sea hotel in Eilat. Our stay this week was supposed to be a break from the chaos in the center of the country. We were looking forward to a little peace and fresh air. Instead, we walked straight into a frustrating, exhausting, and honestly insulting experience. My friend and I stayed in separate rooms, but we both felt like we’d landed in a demolition site run by cranky amateurs. Check-in was a mess. They couldn’t find the right rooms, confused our names, and no one seemed to care. When we finally made it to the rooms, the reality was depressing: cracked walls, a door that wouldn’t close, a broken floor, furniture falling apart, a filthy fridge, rust in the shower, and stained towels. Even the key card refused to cooperate—we had to reactivate it every single day. And yes, this is in 2025. We were greeted by cockroaches in the common areas. The gym? Nothing worked. And the worst part—when we tried to work from our rooms (because no, this wasn’t a vacation), we found out there was no internet access. Complaining only got us eye-rolls and aggressive responses, with a repeated, unhelpful “there’s nothing we can do.” At night, loud music from the next room made it impossible to sleep. We complained. Multiple times. No one did a thing. This wasn’t just disappointing. It destroyed any trust we had in the Brown Hotels brand. You don’t need better marketing—you need a total renovation and a crash course in basic hospitality. As it stands, this isn’t a hotel. It’s a bad joke. We won’t be back. We won’t recommend. And we won’t forget.

This property is very dated. The owners have not invested to update. my room had rust in the shower. Half the shower water guard was gone or missing which allowed a ton of water to go into the washroom and accumulate on the floor. The towel rack in the shower, had a screw missing and looked like it was on it's last legs. Our Key card needed to be replaced three times. One time I had to wait over 20 minutes for someone to show up at the front desk. One of the bed lights had a broken support, so it worked but was hanging by it's wire. For such a big hotel, the parking lot is quite small. There was no soap in the shower. When I asked the cleaning staff, they said they didn't have any. The property is quite far from the beach area so you need to drive and then fight for parking. It's an ok property overall, however, I would have never paid the kind of money I did for this type of property.

We were looking for a cheap hotel where we could sleep for one night and we chose this hotel mainly because of the cheap price but also because it is part of the Brown hotel chain. The only thing that was positive - the beds are very comfortable. Everything else was bad - the cleanliness was not good, we asked for 2 single beds and got one, there was only one towel for the shower, the attitude of the receptionist was disgraceful (he really yelled at us when we asked to check what about an extra bed), the breakfast is reasonable (if you ignore the cockroach that was walking to him there for his pleasure). This is my second time at this hotel and it was the move to the Brown hotel chain that lowered the level. Not recommended

Bad The rooms are very old. The light was not working in several lights of the room. No gluten free attention and the chef didnt help at all.

teenagers hotel that come for party Not only did the room smell like it had been smoked in constantly, but it was also incredibly noisy. I could hear everything going on at night, which made for a very unpleasant stay.

We really enjoyed our stay We enjoyed our stay, the room was overall nice (it is true it needs some renovation which they plan to do in the winter), the gym was very good, the pool was very good with nice with comfortable beds to lay and relax around the pool. The staff was extremely friendly and helpful. To mention Aviv and Mayan from the front desk and Israel from the dining room who were in my eyes professional and excellent service providers.