U Magic Palace

Guests praise the spacious, comfortable rooms with pleasant views. The delicious breakfast and excellent service receive consistent praise. Convenient location near shopping centers. Cleanliness is also commended.

Very disappointed Bed experience for family vacation. Rooms without terraces. The rooms in bad condition and poor maintenance. The towels smell bad, the linen sheets are full of hair( not ours). No feedback or comments from the reception The food is below the average (compared to the high price of the stay). No ice in the pool , I had to get some ice by my self with my two years toddler in 45 Celsius! Defiantly last time here and Fatal hotels. Better to pay more and enjoy real vacation in Isrotel hotels.

I stayed at the hotel between 17.5 and 21.5. The hotel is outdated, the dining room is reasonable and the pool is standard. However the customer service is very poor. We booked a room for 2 people, arrived two co-workers, got a room with a double bed. We were told to call room service and they would come and split the beds. We called, the guy who arrived said that the beds can not be changed because the base does not allow it in the room and if you want you can arrange the sofa bed as a bed - in the same breath he recommended calling the reception to change our room. I went to the reception, I mentioned the situation, the clerk could not help and referred me to the hotel manager - she just shouted at me that I should not come to her or contact her, I told her that the receptionist referred me to her so I came - it did not really interest her. Realizing that another room I was not really going to get, I asked the room service to arrange the sofa for the bed. Room service arrived again and brought us a blanket sheet and pillow. I called customer service, said I did not pay less than any guest at the hotel, why should one of us sleep on a couch ?? The employee told me she had nothing to do, I asked a principal to get back to me. To this day (after the holiday) I am waiting for the same call. We slept with two adults when one was in bed and one on a couch (that could not be opened!) For an entire vacation. Another point, you can also get- Room with a view of the garbage cans and a wake-up call at 7 a.m. with a truck coming to evacuate them.