La Familia Gallo Rojo

It’s good location around it the several shops

After reading some reviews on here we were quite sceptical about staying here. However when we arrived there was a problem with the room we booked so were upgraded, the room was on the 7th floor, large and spotless with a very large balcony with spectacular views. We found the staff very polite, friendly and helpful. Thank you for a very pleasant two nights stay.

This hotel needs to be reported to the Spanish authority responsible for false advertising. It's nowhere near a 4 star establishment also it advertises that each room has access to high velocity internet connection and wide screen TV. The TV didn't - all 18 inches wide - work and I could not connect to the internet in the room. I asked on the 1st day if these 2 issues could be attended to? You could see the resentment rising in the faces of the two men on reception. And it appears from the defensive responses to guest complaints in reviews across all sites that criticism of the hotel is unwarranted. So the TV worked for a few hours and after some fiddling with a code outside of the room the internet connection lasted for 30 mins. Again 2nd morning of stay asked if issues could be resolved. The guy on reception became aggressive told me I was paying for the 'room' what did I expect? Anyway we both went up to the floor, he demonstrated that he had an internet connection outside of the room and I did too. So he says to me it's your telephone. My telephone connects to all available internet sites. Then we got into an altercation! He threatened to throw me out of the hotel! I am a retired International Cooperation professional have stayed in hotels in 80 different countries including here where I live in Spain where unfortunately some service providers have no conception that you the customer are paying their wages. I would not recommend a stay in this establishment.

We visited for 7 nights at the end of the holiday season. We stayed in room 808 which was amazing, we woke every morning to a stunning view! Can’t comment on restaurant or spa as we didn’t use these facilities but as a competitively priced hotel, our experience was great. Spotlessly clean (room cleaned daily) and very friendly staff.

Stayed here earlier this month with a friend. I expected a 4 star experience but unfortunately this place is closer to 2 star, certainly by British standards. We were shocked when we arrived and if we could have afforded it we would've stayed elsewhere. Reception staff were incredibly rude. We booked through loveholidays and had such a hostile encounter with the two men and women on reception when we complained about the air-conditioning barely working, that we tried to contact loveholidays to be moved to a different hotel. We needed a safe in the room to store our laptops, jewellery and valuables, and we were told we would have to pay for this, even though it's listed as free on the website. Staff are very argumentative, don't seem to like British people, and make you feel like everything is an inconvenience. The hotel itself is dead with nobody manning the bars or pool. The pool was grubby and the few times we went in we found we were swimming amongst foliage, dead insects, and children's plasters. Maintenance is half-arsed in this place. The hotel in general is very run down and mis-advertised. There is no "spa", there is apparently a hot tub which was out of use (like 80% of the facilities) while we were there. I definitely don't recommend this place, we were both eager to leave.