Guest User
March 8, 2025
I booked a room from February 1, 2025 to February 6, 2025, paid for it, and only received a reservation confirmation. On February 1, after a 20-hour drive, we arrived at the hotel ready to enjoy our room and begin our vacation. However, upon arrival, we were informed that we didn't have a room and that our money had been refunded. Not a single email, not a single call to advise us of this situation. In short, this hotel ruined our vacation. We requested a solution, and they offered us absolutely nothing. We had to find last-minute accommodations during peak season and pay three times more than what was available. A disastrous experience. Their only "explanation" was that the reservation was made through their own website, but it's managed by a third party, and it was their fault. Basically, they completely washed their hands of the problem. This was irresponsible and disgraceful behavior. Before booking with them, think twice. If the same thing happens to you as to us, your vacation will be ruined.
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