Jiuzhou International Hotel

Jiuzhou International Hotel Reviews

Jiuzhou International Hotel

Building 1, Shuanglong Jiuzhou Prefecture, Gengjiaping Village, Jinziba Street Office, Enshi City, Hubei, ChinaView Hotel Details
Jiuzhou International Hotel
Jiuzhou International HotelJiuzhou International HotelJiuzhou International Hotel
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Guest Reviews of Jiuzhou International Hotel

9.6/10
Excellent
607 review
Verified reviews
Location9.5
Amenities9.6
Service9.6
Cleanliness9.7
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All reviews(607)
Positive reviews(594)
Reviews with photos/video(90)
Classy environment(52)
Delicious breakfast(50)
Friendly front desk staff(36)
Many amenities(27)
Well decorated(24)
Delicious buffet(13)
Nice bathtub(7)
Close to airport(7)
Negative reviews(13)
LongBrian
Executive Deluxe Double Bed Room (Deep Soak Tub + Coffee Machine)
Stayed in Feb 2025
Couples
4 review
10.0/10
Outstanding
Posted on Apr 2, 2025
This hotel is beautiful. Despite some negative reviews, I booked and was thrilled. Great service and just a beautiful hotel. Everything was great. Room was large and comfortable. Lobby was amazing. I can’t say anything more about it. One of the nicest I’ve been to many many 5 star hotels - this one is great
Response from Property: 【免費健身房】【房間配備小冰箱】【24小時免費自助洗衣】親愛的客人,非常感謝您選擇我們九洲國際大酒店並對我們酒店的服務、房間和大堂環境給予的高度評價,看到您這麼棒的評價我們整個團隊都興奮不已呢。我們一直致力於為每一位客人提供最貼心、周到的服務,您的反饋是對我們最大的鼓勵。我們會繼續努力,期待在未來再次為您服務。
Jiguang0406
Superior Queen Room
Stayed in Jan 2025
Solo travellers
65 review
10.0/10
Outstanding
Posted on Feb 20, 2025
The hotel is very new and all the decoration styles meet the standards of a 5-star hotel. The room is very spacious and well decorated. More importantly, the hotel operation service staff has a strong sense of service. From the parking guidance at the beginning to helping with luggage and sending guests upstairs when checking in, everything is done very thoughtfully and appropriately. You will still be accompanied by service staff when you leave the hotel. This kind of service has only been experienced in Mandarin Oriental and Amman before, and it is probably impossible for regular 5-star hotels to provide it. Special thanks to our employee Tan Hailing, who is very attentive to guests and great! Highly recommended!
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6/7
Response from Property: Dear Black Diamond VIP: Hello! Thank you for staying at Jiuzhou International Hotel. We are very happy to see your comments. Your high recognition and detailed comments are refreshing! We have conveyed your praise for colleague Tan Hailing and gave encouragement! Your satisfaction is the greatest reward for us. In the days to come, we will continue to serve with enthusiasm and dedication and live up to your expectations! I also wish you a happy life and a cheerful smile. Please come often!
Guest User
Superior Queen Room
Stayed in Jan 2025
Other
1 review
5.5/10
Posted on Feb 17, 2025
It's so irresponsible to put this rotten pear on the plate without even looking at it. Can you give us some snacks?
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Response from Property: Dear guests: Hello! I am very sorry for bringing you this bad experience. I would like to apologize to you here. I am really sorry! This is indeed a problem with the hotel. We attach great importance to your opinion. The housekeeping colleagues did not check carefully. We have imposed certain penalties on the relevant employees and returned all the fruits of this batch to the supplier. If you have any questions, you can contact us at any time. We will definitely improve our quality and improve our shortcomings as soon as possible. With your criticism and correction, we can do better. We sincerely hope to have the opportunity to welcome you to our hotel again in the future!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Other
9 review
1.2/10
Posted on Jan 3, 2025
This hotel is getting worse and worse. Slippers are reused, welcome fruits are no longer provided. There is still a smell in the corridor. It is not worth the price listed online. The most disgusting thing is that even the breakfast has shrunk (several breakfast counters are all empty, and the breakfast ended very early). The breakfast is almost as convenient as the city, so I suggest you not to take advantage of it. 200 is not worth it, why do you have the nerve to ask for a 200 deposit?
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Response from Property: Hello dear guests! Thank you for choosing Jiuzhou Guojiu Hotel. We are really sorry that your expectations were not met during your stay. Regarding the guest room slippers you mentioned, our guest room consumables are changed for each guest. We will never have any Slippers have been reused. Regarding the breakfast issue you mentioned, we have reported and verified it to the relevant departments and made rectifications and adjustments. The dishes have been greatly upgraded, which has brought you a bad stay experience. We solemnly apologize to you again. I would like to say sorry and hope that you will give us the opportunity to choose to stay at our hotel again in the future!
Boye666
Superior Queen Room
Stayed in Nov 2024
Business travellers
11 review
10.0/10
Outstanding
Posted on Dec 29, 2024
A newly opened hotel this year, the software and hardware facilities are very good. There are dry and wet toilets, smart toilets, the rooms are very clean, the free drinks in the room, the welcome fruits are of good quality, and the overall hotel service is very good. It is particularly worth mentioning. What I like most is that after this stay, the hotel’s guest service Xiao Tan was very attentive and close to butler-style service.
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Response from Property: [New energy charging pile] [Free pick-up and drop-off station service] [24-hour free self-service laundry] Dear distinguished guest, your praise is like the warm sunshine in spring, warm and bright. The landscape of Enshi is honored to welcome you frequently, and our hotel shines brightly because of your favor and high degree of satisfaction. Although hotel hardware is easy to converge, the service heart is unique. Your recognition of the team's enthusiastic and attentive service, especially the praise of colleague Tan Hailing, is the highest honor for us. A rich breakfast is our intention, and considerate care is our persistence. We are grateful for your recognition and look forward to your next visit. We will definitely live up to your expectations and continue your wonderful stay experience. Every trip to Enshi will be a complete success.
Shayulajiaovrk
Superior Queen Room
Stayed in Nov 2024
Family
13 review
10.0/10
Outstanding
Posted on Dec 15, 2024
A very satisfying stay. Facilities: The whole thing is very new. There are smart toilets, makeup mirrors, automatic curtains, minibars, etc. in the room. There are also places for foot massage and fitness downstairs. The welcome fruits presented in the evening were very attentive. The room and restaurant are also very clean. Service: From the ladies in the front office to the aunts in the restaurant, the service staff I have interacted with are very attentive and attentive, and their enthusiasm makes people feel very comfortable. Location: It is quite convenient to go anywhere in Enshi City, and parking is free when you check in. Basically, there is nothing to fault. I hope that the overall standard of hotels in Enshi will become higher and higher. This is the first choice hotel when I return to Enshi.
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Response from Property: [24-hour free gym] [Zero-pressure pillow mousse mattress] [Free pick-up and drop-off service] Dear guests: Hello! We are honored to see your detailed review! Your recognition of our hardware facilities and services makes me feel happy and pleased from the bottom of my heart. Thank you for your sincere evaluation. We will definitely continue to work hard and strive for excellence to never live up to your praise. Jiuzhou International Hotel also looks forward to your visit again! I wish you a happy life and all the best~
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Couples
18 review
10.0/10
Outstanding
Posted on Nov 2, 2024
After a week-long journey, we finally arrived in Enshi to rest at noon today! The newly opened Enshi Jiuzhou International Hotel is really great [strong]. It has everything a five-star hotel should have, and it also has everything it doesn't have. The laundry service has always been the most important thing for us on long-distance trips. I sent my clothes over, and the lady from the hotel's laundry service was responsible for drying them, folding them, and sending them back to the room. It was so heartwarming! Disinfectant wipes, disposable toilet seats, disposable bath covers, back scrubbing towels, sea salt, etc. are prepared. Toothbrushes and combs are all made of wood and are very easy to use. Mineral water is available for you to drink as you like, and there are also many welcome fruits. The quality of tea and coffee is good. The buffet restaurant has a rich variety of dishes. The hotel charges only 108 yuan for guests staying in the hotel, which is the quality of Beijing 298 [strong]. From the moment I walked into the hotel, Manager Xie at the front desk and Xiao Gao and Xiao Yang showed me a lot of care and concern, helped me receive express delivery, etc. They were very warm and friendly. I stayed for 3 consecutive days because I liked it, and had dinner in the hotel buffet restaurant for three consecutive days. Because I stayed there continuously, I told the room attendant that there was no need to clean, but they still cleaned it very carefully for you. The service of the restaurant staff was also very good. There was also a handsome Indian guy who was responsible for making pancakes, and he ate them even when he was drunk. I posted on WeChat Moments, and my friends all said they would stay here when they come to Enshi in the future. We left today, but my wife was reluctant to leave and insisted that I ask if they were a chain hotel? Where else can I get it? I like it too and look forward to meeting more branches of Jiuzhou International Hotel
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6/13
Response from Property: [New energy charging pile] [The first choice for travel] [Mini bar free] Hello uncle and aunt! Thank you for choosing Jiuzhou International Hotel and giving us such a high and detailed evaluation. Thank you very much for your recognition of our hotel facilities, hygiene, buffet breakfast, buffet dinner, "friends and relatives service" and other dimensions. This is a great affirmation of our team's work. We are deeply honored. At the same time, we also pay great attention to the hygiene and environment of the hotel, and strive to provide every guest with a warm, clean and comfortable accommodation environment. Service is the soul of our hotel. We always adhere to the concept of "guests first" and are committed to providing guests with meticulous care and service. Your recommendation is the greatest encouragement and support to us. We are deeply honored to be a warm stopover on your journey, and we look forward to welcoming you again in the future and continuing to create more warm and comfortable stay experiences for you. Thank you again for your trust and love, and I wish you and your uncle good health! Have a happy life!
Yxiao🐑
Superior Queen Room
Stayed in Oct 2024
Business travellers
43 review
6.0/10
Posted on Nov 21, 2024
The design of the bed and bedside table is unreasonable, and it is very inconvenient to take things. It is newly opened and still has a bit of smell. The underground parking lot is dirty with a thick layer of dust, and there is a threshold from the parking lot to the elevator entrance, which is very inconvenient to carry luggage
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Response from Property: [The Yunxi Chinese Restaurant on the second floor of the hotel uses fresh organic ingredients produced locally to cook authentic Enshi cuisine, Hubei cuisine, Zhejiang cuisine, and Cantonese cuisine with authentic and unique flavors; the Xinyue Western Restaurant on the first floor offers a self-service hot pot with more than 200 dishes to provide guests with delicious food with full of pot flavor] Dear guests: Hello! Thank you very much for choosing Jiuzhou International Hotel! We sincerely apologize that you were not satisfied with your stay. We will feedback the issues you mentioned to the relevant departments one by one for improvement and strengthened supervision. We hope to have the opportunity to have more communication and exchanges with you and give us more valuable suggestions. We will do every service link meticulously and live up to your high expectations of Jiuzhou! Hope Jiuzhou can become your home! We sincerely look forward to seeing you again! I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Sep 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Oct 22, 2024
The hotel has a great sense of design, and the service attitude is very good and patient. The hotel also provides a great pick-up service. The hotel's buffet dinner dishes and service were very good! The bed in the room is very comfortable, clean and sanitary, and there are several free drinks. I will continue to stay next time I go on a business trip.
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Response from Property: [Baby-like sleeping conditions—the mattress is made of the Mousse brand of "Sleep House"; the bedding is the world's top brand "Carnation"] Dear guests, hello! Thank you for choosing Enshi Jiuzhou International Hotel and giving us a good review. Thank you for taking such a beautiful photo of Xiaojiu! We are a hotel designed and built according to five-star standards, with a total construction area of ​​approximately 20,000 square meters. It has 16 floors in total, with 165 guest rooms/suites of various types and 260 beds. The hotel also has 11 Chinese restaurant rooms, a buffet restaurant with 170 seats, a multi-function hall, 15 foot massage rooms, 12 chess and card tea rooms, a sky bar, a coffee bar and a boutique. At the same time, thank you for your recognition of our services. We always adhere to the business philosophy of "service first, sincere hospitality" and strive to make every guest feel at home. When traveling, having a comfortable stay is every traveler's expectation and the ultimate goal of hotel services. We will continue to work hard to make your journey perfect. We look forward to welcoming you back again! I wish you a happy life!
Zhujianhua
Deluxe Suite
Stayed in Sep 2024
Family
54 review
5.5/10
Posted on Oct 4, 2024
This was my first time in Enshi, and I chose this "five-star" hotel which just opened this year. It happened that SF Express delivered the express to the front desk on time, but the front desk never admitted that they had received the express delivery from SF Express. During the negotiation, I found that the courier was at the front desk. I was shocked by the manager on duty at the front desk's shirking of responsibility and service attitude. I wanted to give the worst review. When checking out, I met a female manager at the front desk who was wearing a gray uniform. I was very pleased with her sincere apology and professional etiquette and communication. I hope your hotel can strengthen vocational education and training.
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Response from Property: [New energy charging piles] [Free gym] [Free pick-up and drop-off service] Dear guests, hello! Thank you for choosing to stay at Jiuzhou International Hotel. We are very sorry that you had a bad experience during your first stay. We are deeply sorry! We will strengthen the training of concierge staff on the standard process of robot delivery and special service training for front office staff to prevent the phenomenon that guests' belongings cannot be delivered in time or guests cannot find their items. Service has a starting point but no end point. We will deeply reflect and review your feedback. We hope you can give us the opportunity to learn and improve. We look forward to your review and wish you a happy holiday!
Guest User
Deluxe 2-bed Room
Stayed in Jul 2024
Travel with friends
24 review
2.0/10
Posted on Aug 8, 2024
There is a smell, the formaldehyde exceeds the standard, it is best not to stay here. After sleeping for one night, my eyes were bloodshot, and the service attitude was so-so. Also charging random fees.
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Response from Property: Hello, distinguished guests! Thank you for choosing Jiuzhou National Liquor Hotel. We are very sorry that your expectations were not met during your stay. The hotel's dinner buffet coupon is 158 yuan/person, and in-house guests can enjoy 108 yuan/person with their room cards. Jiuer is also in a difficult position regarding your request for 6 dinner coupons and 1 free room. You also agreed to pay the price difference for upgrading the room to a parent-child room, and the price difference has been returned to you when you check out. Regarding formaldehyde, we have had a professional formaldehyde removal agency perform formaldehyde removal three times and obtained a professional test report before selling the room. We are sorry that your stay did not meet your experience requirements!
Guest User
Deluxe Queen Room
Stayed in Feb 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Mar 2, 2025
The environment is very good and the facilities are complete. Recommended
Original TextTranslated by Google
Response from Property: [Free gym] [Free pick-up and drop-off service] Dear guests: Hello! Thank you very much for your recognition and praise of our Jiuzhou International Hotel! Your satisfaction is our greatest pursuit and motivation. We have been committed to providing every guest with warm, comfortable and considerate service to make your journey more relaxing and enjoyable. We feel extremely honored and gratified to receive your recommendation! I hope every guest staying here can feel this care and quality. In the future, we will continue to uphold the concept of service first and sincere hospitality, constantly improve the quality of service and facilities, look forward to serving you again, and hope that you will leave more good memories at Jiuzhou International Hotel! I wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 18, 2025
好,前台經理服務好。待人有禮貌,房間環境好,乾淨衞生,裝修大氣,早餐,食材好,都是好東西,晚上自助餐好,三文魚新鮮,牛排原切的,用得都是好食材,酒店在採購食材看得出來很用心
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Response from Property: 【24小時免費自助洗衣】【節假出遊必選酒店】尊敬的賓客您好!非常感謝您對我們酒店的滿意點評,我們一直以來都非常注重客人的需求和反饋,為此我們將不斷提升我們的服務和設施,為每位客人創造舒適和愉悦的入住體驗。很高興聽到您對我們的前台經理和設施、環境、餐廳食材都有很高的評價。這將鼓勵我們繼續努力,不斷改進服務,讓您的下次入住體驗更加愉悦。
Guest User
Superior Queen Room
Stayed in Mar 2025
Family
1 review
9.2/10
Great
Posted on Apr 26, 2025
我一般不主動評價酒店。這次真心想點贊一下這家酒店。酒店總體很好,服務周到。特別是有問題及時處理,並主動為客人提供個性化服務。另我們感到很温暖。下次還會再住這家酒店。👍👍👍🌹🌹🌹
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Response from Property: 尊敬的貴賓:您好!非常感謝您對恩施九洲國際大酒店的好評和喜愛!很榮幸能得到您對酒店的認可,天大地大,您的滿意最大!我們努力給您一個舒適、安逸的住宿環境。出門在外,住得舒心是每個旅者的期望,也是酒店服務的終極目標。我們會不斷努力,令旅途盡善盡美。期待您再次下榻!祝您生活愉快!
Xuhahadahaha
Deluxe 2-bed Room
Stayed in Mar 2025
Couples
37 review
10.0/10
Outstanding
Posted on Apr 10, 2025
酒店坐落在恩施新城 離火車站、飛機場比較近,酒店硬件設施相當不錯、乳膠枕頭、床墊相當舒服😌自動馬桶、浴缸都很乾凈 有馬桶墊、一次性泡澡袋、酒精消毒片,關鍵是服務好 :還沒入住就打電話過來問有什麼要求?每個服務員都臉上帶着微笑😊早餐品種不算多 但是比較精緻,有當地的特色美食 相當滿意的一次入住 強烈推薦大家來恩施入住這家酒店哦
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Response from Property: 【商旅優選】【零壓枕慕思床墊】【免費接送站服務】尊敬的貴賓:您好!感謝您選擇九洲國際大酒店並給與支持與厚愛,感謝您對酒店房間設備設施的認可,您的滿意就是我們最大的動力。我們酒店是按照五星標準設計建造的,酒店內設有中餐廳,全日制餐廳,咖啡吧,健身房,棋牌室等各類設施,我們將繼續秉承服務至上,誠心待客的服務理念,讓您在九洲國際大酒店的居停感受到家一般的温暖。期待您能再次光臨 檢閲我們的 進步,祝您生活愉快!