Hotel Bella Firenze Reviews

The location is excellent, with a 5-minute walk to the train station and near many restaurants and stores. The service was great, we checked in advance and it was a self-check-in (not sure if it is because of Sunday), and the staffs was friendly. The room itself was a little bit small and the cleanliness was good but not excellent. Overall it was a great deal to stay there.

The hotel is located next to the train station, which is very convenient. However, the hotel does not have front desk service. You must contact the hotel in advance before check-in. However, the platform provides the hotel phone number, and you cannot contact the hotel with this phone number. I was very helpless when I arrived at the hotel gate and couldn't enter. In addition, the TV and refrigerator in the hotel room cannot be used. Very disappointing!

Location: Next to the central station, perfect for moving suitcases. No hustle and bustle outside the hotel. It is a 20-30 minute walk to central Florence. Cleanliness: minimal. I stayed there for a few nights, but the towels were left on the bathroom floor, but they never replaced them. Service: Reception is mostly empty. The room door was not closed after room cleaning. I felt worried about safety because there were times when the reception was empty and the entrance to the hotel building was locked. Facilities: The room door was very hard to open and close, and a woman could not close it securely. No elevator. Overall, I won't choose it next time.

It was really close to the station, clean and comfortable. The boss couple were the kindest people I've ever met in Europe. I recommend it!!!

It was not quite what the pictures on the website portrayed it to be. There was mold in the shower. The walls were paper thin. We could hear everything, even the people in the room next to us showering. However, very convenient to the train station.

1️⃣There is NOT a staff member on the premises 24 hours a day. If we had known this previously, we would not have booked this hotel. We had some questions upon arrival and no one was there to assist us. We were given a code to enter the door via WhatsApp (not even sure how he found me there as I never use the app) and a key was at the desk. 2️⃣Evidently, the country of Italy requires each hotel in each city to charge guests a tax per person/per night. We did not know this as we were not told before our stay. Nothing was mentioned of this online when we booked it. It was also not mentioned during our stay. It was not posted at the welcome desk or in our room. This was only mentioned to us at checkout, so when were required to pay an additional 24 Euros at checkout—even when we paid in full with the online booking, we asked questions of the employee. We were treated rudely by the staff member when we asked about this charge. We asked to speak to her manager, and she eventually called him—begrudgingly. When we asked her why she had not told us about this charge when we checked in (oh, that’s right! No one was at the hotel when we checked in!), she told us that she assumed we knew. 🤷🏻‍♀️ The manager did not assist us on the call. He just kept repeating that it had to be paid. I asked why it was not communicated before, and he had no answer. I asked why it was not posted in the hotel or in our room. He had no answer. We, clearly, did not know that this was required and due to the way it was communicated as we are, literally, running out the door to catch our train, it seemed like we were being taken advantage of. Now, that we have left and done our own research, we see that the city tax is a “thing,” so know that ad you are planning your trip to Italy. 3️⃣The only perk of the hotel, in our opinion, was that it was in walking distance of the train. 4️⃣We would not recommend staying in this hotel again, and if we return to Florence, we would NOT stay here again.

The room was fine for one night. I wanted a place to store my luggage and have a restful breakfast. Check out was at 10am, too early and the luggage storage that he told me about at the train station did not exist due to construction. The breakfast did not exist either due to construction. I paid for a room with breakfast and it even said in the room breakfast was included. He explained that ******* was supposed to let me know??? I didn't book with them. Really??!! There is no elevator, but I knew this. The front desk is not covered so you really can't leave luggage here.

If travelling through Firenze and using the train, then this inexpensive hotel - a rarity during high season - is a good option. The single room is certainly small but the bed comfortable and even a small fridge is at disposal. Room 202 is however a bit on the loud side with a generator right underneath the window which can be disturbing during the night. But the hosts are great, very friendly and the communication easy with them.

Fabulous hotel to stay at, Mario our host was friendly and very helpful, the room and en suite were spotlessly clean and the maid service was great, added to that was a comfortable bed, a quiet room and a good breakfast. It is close to the railway station and all the main attractions are within easy walking distance, highly recommended. Be aware that there is no lift, not a problem for us, but may be a consideration for others.

We wheeled our luggage a block away from the central station and this hotel was tucked away on a busy street. The door to the hotel closed and there was quiet! Breakfasts were wonderful, and the croissants worth going for. Marco and Tony were a wealth of information. The rooms were cozy and lovely with a fridge. Would definitely go back ...excellent value!

Expensive, no breakfast, no elevator, no concierge, no AC. What else? The advantage of being close to the station does not correspond to a quality adequate to a 3 star. Not suitable for disabled people. When asking for a bottle of water ... the eyes were widened

O Hotel possui uma ótima localização, perto da estação de trem, perto de cafeterias, restaurantes e a 12 minutos dos pontos principais de Florença.. Porém o hotel em si deixa a desejar.. - Falta organização no hotel - A recepcionista é simpática porém só trabalha pela manhã, então se você precisar de algo que não seja pela manhã vc vai precisar aguardar até o outro dia. Não trabalha uniformizada o que também difere dos demais hotéis e deixa menos profissional. - Falta de limpeza no hotel… Encontramos vários pontos do hotel que tinham lixo no chão, a escada bem suja e precisando de uma renovada.. - Ficamos 3 dias no hotel usando a mesma toalha de banho pois não trocavam, mesmo solicitando a recepcionista a troca não foi feita.. - O hotel em si é simples mas esse não é o problema, falta organização nos processos, organização da recepção e higiene que foi o que mais sentimos falta, além de um cuidado nas pinturas e com o hotel em geral.. Por esse motivos em relação a localização eu recomendo, caso contrário só vá se estiver cientes desses pontos e se não for um problema para você.. Espero que melhorem..

Albergo in posizione ottima vicino alla stazione. Essendo al terzo piano pur collocato in via trafficata i rumori non si sentono molto. Situato in palazzo storico è senza ascensore ma vi porteranno la valigia direttamente in camera. Non è presidiato h24. Porta della camera che si apre con difficoltà e rumorosissima. Colazione non recensibile perchè non effettuata. Camera pulita ma da evitare ai piedi del letto puff di pelle bianca collassato. Bagno pulito ma piccolissimo con doccia su piano rialzato solo con il doccino. Incomprensibile il modo per fare uscire il bagnoschiuma. Soprattutto nel 2023 senza bidet..sì c'è un doccino anche lì..ma come usarlo è un mistero visto che ai lati ci sono un muro e la doccia e il water è normale e non da disabili. Muri al limite del discrostamento. Il posto per ampliarlo e ristrutturarlo c'è..io ci penserei

Riporto la mia esperienza relativa unicamente alla camera al piano terra vicino la reception, per fortuna solo per una notte. Affacciata direttamente sulla strada principale e proprio davanti la fermata dell'autobus. Quindi nessuna possibilità di aprire la finestra. Però abbastanza insonorizzata. Bagno senza bidet. Sciacquone non correttamente funzionante, poco flusso d'acqua rende veramente difficile assolvere alla sua funzione. Tenda finestra macchiata, muri vicino al letto sporchi. Impossibile dormire la mattina dalle 7 in poi se ci sono i clienti che fanno il check out. Colazione abbastanza buona e signor Roberto molto gentile. Probabilmente le altre camere ai piani superiori offrono di più.