Hotel Acapulco

The staff were simply outstanding. Each member exuded warmth and professionalism, attending to every request with promptness and a smile. Their attention to detail and eagerness to make my stay comfortable set the tone for a truly hospitable atmosphere. It's clear that great customer service is at the core of Acapulco Hotel's values.

Me and my husband stayed at the Acapulco hotel in July 2023. The hotel is quite good, they serve not bad breakfast, the location is close to the center and price/quality ratio is also ok. I would say that we enjoyed the stay till what happened today - 11.09.2023. The hotel provides you a parking permit for the time of your stay and asks to return it back when you leave. We have done this and this was checked by their employee who worked at that day. However, today I received the e-mail, that they will send my car data to the police if I do not return the parking permit. I was shocked of such an awful behavior…plus I never gave them a permission to use my car details somehow - so, they are breaking the privacy data law. Never ever recommend to stay here…

A really friendly Hotel. Lovely staff. Spotless rooms. Great breakfast. Good location. The fastest response to anything from Laundry to Bikes. One of the nicest 4 star hotels I have visited in Italy.

making a hotel beautiful is a rather easy goal, creating a welcoming and familiar atmosphere is quite another. Daiana, the hotel manager, manages to immediately make you feel like a special customer.. the staff, Francesca and Giulia for example, take care of you as if they've known each other for a long time. highly recommended.

First of all I would like to thank ALL of the people who looked after us in the Acapulco Hotel in Forte Dei Marmi. Our summer holiday was great due to their dedication to making the guest experience top of their priority. We would love to go back...PERFECT!

This is not a 4-star hotel based on amenities and customer service. It looked like the hotel was built in the 60s and has never undergone a facelift. The breakfast is good, and the hotel is clean. There is one tiny old elevator that acts up often. The hotel is very close to the beach. Be aware of the so-called 'customer service.' I hope the below tips will be helpful: 1. The hotel works with the private beach, Principe. It's not the hotel's owned beach that we are used to in the Caribbean. We didn't know that. Upon arriving at the hotel, we asked the front desk about the beach. The front desk employee told us the lounge chairs and umbrella cost 85 Euros daily. We were stunned at how high the price was. Seeing our shocked expression, the employee said she would talk with the Principe 'beach manager' and see what she could do. After talking with the 'beach manager,' she announced that she got a great deal for us, 75 Euros a day. At the beach, we were told that 75 Euros didn't include the towels and we could get them at an additional cost. The beachgoers told us Principe Beach charged 75 Euros. 2. In the evening, we asked another front desk employee to recommend an authentic Italian restaurant nearby. She suggested Pietrasanta. She made a reservation and booked a taxi for us. Knowing that there is no UBER in Italy and taxis are limited, especially in the evening, I asked if it makes sense to book a return taxi. She said she is from Pietrasanta and taxis are not a problem; either the restaurant will call a taxi, or we will find it at the main square. She was right about the restaurant (Pinnochio) and the town. It's a great place to spend an evening, with many good, reasonably priced authentic restaurants in a charming old town. However, there were no taxis. The restaurant called six taxi companies, all booked for the evening. We went to the main square, but there were no taxis. A shopkeeper in the main square said there were never available taxis at the taxi stand at this hour and this time of the year. We called Acapulco Hotel, hoping that we would get help. The night shift front desk attendant told us he could call a taxi from Forte dei Marmi, but we would pay double the price. I asked for help calling Pietrasanta taxi companies as some drivers don't speak good English. He gave me a number of a taxi company in Pietrasanta and told me to call myself. We called the number he provided, but the taxi company was fully booked. We spent more than an hour googling and calling Pietrasanta taxi companies until one taxi driver squeezed us in for a short ride to Forte dei Marmi (6km). At some point, we thought we would spend the night in Pietrasanta's main square. Some local shopkeepers tried to help by calling taxi companies for us. However, our hotel's front desk, whose job is to provide customer service, didn't bother to help. This is very unusual for Italy. We stayed in Florence and Siena before arriving at Forte dei Marmi and the hotel staff was very at

Great staff very friendly and hospitable, clean rooms, perfect location Right in the middle of the center, everything is 5min away, thr breakfast is very generous, great value in return of money, definitely recommend it

The hotel is way behind nowadays standards. So careful of what you pick up. The pictures do not reflect the actual state of the structure.