"The hotel was old and the blankets were damp."

"What an amazing facility"

"Average overall"

"A local hotel, staffed entirely by locals, yet each staff member has a Chinese name."

"The customer service here is miles apart from the rest. It is the 5th or 6th hotel that I have stayed in inside the capital city Freetown since 2018. I was actually visiting to write a review for a different audience but was impressed enough to leave a review here too. To Mr KHALID, the hotel manager! You and your staff make the place what it is, from great personable service to a few ‘extras’ around when called upon to do so such as arranging express transportation within Freetown. It was nice to meet Siddiki and Janet. Must give special mention to the staff in the kitchen who called my room one morning when late for breakfast before they packed it all away and they can help you choose a sunny spot on the terrace too. It is a boutique hotel, not a large noisy place as in bigger hotels - you get a clean and quiet lobby area, a reasonable breakfast selection and delicious omelettes, very nicely-appointed rooms and washrooms and the nearby LAGOONDA nightclub is thrown in for free every club night (entry usually $20), as they’re connected. What’s not to love? I have also been to the LAGOONDA restaurant and ordered grilled fish which was ace - yum! - but that will be another review. What would I like to see change? - to have an area reserved for smoking away from the pool edge to give equal access to non-smokers - I once observed another guest who was sunbathing leave the pool area when another guest started smoking close to them…hey, let’s face it, if it was not possible to avoid smokers it could limit the enjoyment by all guests of the pool area and negatively impact the holiday mood."

"There is a air conditioner and warm water available in the room. I booked with breakfast. However the hotel told me that breakfast wasn't included in the booking. The price and food quality is bad and expensive. The food is served cold and took too long to serve. And the portion was very small."

"I had a one month stay at the swiss hotel as i traveled for work to Freetown. I needed a kitchen as i was following a specific nutrition protocol and spacious room for exercising amd for work. I checked over six hotels to see if they meet my needs on my pre-visit and i chose the swiss (and stayed in two other places in freetown). For the one month stay Apartments at the swiss hotel perfectly met my needs. The general manager Ms Zulu was extremely helpful, caring and accomodating. Staff supported requests and questions very swiftly. I was very happy about my stay at the swiss hotel, and if i ever go back, i wont even think about staying anywhere else. I must say that finding a good lodging in freetown is a challenge, and even a lot more expenaive hotels provided substantially less than the swiss hotel can offer. I d recommend it to all travelers who come for a short mission or a 2-8 week mission."

"Excellent service and Good food"

"Great hotel was good and the service was amazing. The pool was lovely, and the staff Agnes, Fatmata & Haja were very helpful. They all deserve a treat for their hard work, respect and hospitality. I would definitely recommend this place, the views of Freetown are amazing! "