Victor liu
May 18, 2025
I came to Changbaishan Wanda for summer vacation. Staying at Changbaishan Hyatt gave me many surprises in terms of service details. I especially want to share this real touch: ✨Room service that makes you feel at home
The day before check-in, Mr. Jin at the front desk took the initiative to contact and confirm the needs. He told me the weather forecast for the day of check-in and recommended a tour guide based on the weather. He also helped me upgrade the mountain view room by surprise, so that I can see the misty mountains while sitting on the balcony.
🤝Warm concierge service
Concierge Han Hui King would stop and smile and say hello every time he met me, and took the initiative to help me take the luggage to the room. He also gave me some travel suggestions during the chat.
☕️Personalized catering care
Restaurant Liu Changsheng Tom remembered that I loved hot Latte for breakfast and prepared hot coffee for me every day. He also provided me with warm breakfast customization service.
Other points of Hyatt
- The heated swimming pool faces the valley. When you are tired of swimming, you can lie on the lounge chair by the pool and watch the clouds roll by.
- The night bed service is also very thoughtful.
There are no exaggerated gimmicks, only silent care. This kind of service that maintains professionalism and human touch is what a high-end resort hotel should be like. I look forward to meeting Hyatt on my next vacation.
Original TextTranslation provided by Google