"The room felt quite spacious, and the kids had a blast! Hehe [smiley face emojis]. Our butler, Xiaoxiaoguai, was very attentive and answered all our questions. They even called us in advance to let us know there was a shuttle bus [blushing emojis]. The included perks were great too. Choosing this hotel was definitely the right decision [rose emojis]."

"I stayed at the Park Hyatt Changbaishan Wanda and encountered several issues that affected my experience. Here's my feedback: 1. **Room Lighting Design Flaws:** The dining table light was too dim and essentially useless for illumination. After ordering room service via QR code, the lighting for dining was very poor. The desk area was generally dark, and the desk lamp was purely decorative, not bright enough for reading or writing. 2. **Aging Room Facilities:** The indoor flooring creaked noticeably when walked on, causing disruptive noise. 3. **Complimentary Activity Benefits Invalidated After Extension:** After extending my stay, I contacted the front desk via the in-room phone and was informed that the complimentary activity benefits would be updated and reactivated. However, when I tried to use them, they still didn't work, causing delays to my plans. 4. **Breakfast Experience:** The buffet breakfast selection was limited, lacked local Changbaishan specialties, and felt quite monotonous. 5. **Butler Service:** I inquired about and requested concierge car services from the butler, but my request was not resolved. I hope the hotel can inspect and optimize the room lighting and flooring facilities, improve the process for synchronizing benefits after extending a stay, enhance the effectiveness of butler services, and improve the breakfast offerings."

"1. I booked this hotel two months in advance. The hotel told me the main building had mountain views. On the day of check-in, my butler told me a room on the 2nd floor of the main building was reserved for me. However, when I arrived that evening, the front desk said there was no such reservation. The front desk staff's attitude was poor, saying the manager wasn't available in the evening. Although they eventually upgraded us to a villa, the view from the villa was terrible. The next day, the butler said he was asleep and missed my call, claiming that in Switzerland, the low-lying terrain means you can't see much of the mountains. Very frustrating. The villa faced another villa, so the view wasn't good. It looked nice from the outside, but the lighting inside was dim, and being next to the road, there was noise from passing cars when the windows were open. Yet, when checking in, the front desk still claimed the villa area was the best, saying the main building had many tour groups and was noisy. However, the outside of the villa was quite picturesque for photos. 2. The breakfast at the villa was the same for two consecutive days. The pickled vegetables looked like leftovers and tasted terrible. When we asked the female chef in the villa area if she could make an omelet, she gave us a cold, stern look and said she couldn't. Later, we found out it was possible in the main building. It really depends on who you encounter here. Most staff were very enthusiastic, but a few bad apples really spoiled the experience. 3. The hotel offers some perks, like complimentary rafting, which wasn't great due to the crowds and poor experience. The butler even admitted that paying for it would be better. But they only told us the ticket price, not the full cost. We only found out upon arrival that there was an additional charge for the shuttle back from rafting. The butlers didn't mention any of this beforehand. 4. During summer, there are tons of families with kids and many cars. The experience is really bad; it's best to drive yourself. There are no good restaurants near the resort; you have to drive over ten kilometers to Wanda Plaza or even further to a town. 5. The facilities are supposedly newer than Wanda's, but in reality, the bathroom outlet was broken, the bathtub leaked in the middle of the night, and my child's tablet couldn't connect to the WiFi, so we had to use a hotspot. It was just a mess. In the villa area, what greets you in the morning might be the sun, or it might be a freshly woven spiderweb 🕸️ and a large spider. Hope the kids don't get scared. 6. Before coming, I asked about the temperature, and they told us to bring thick jackets. Turns out, we didn't need any thick clothes at all; short sleeves were perfectly fine. I honestly feel the service is quite subpar. Although the butler asked for a good review, I really can't give one. The service desperately needs training; it doesn't meet the standard for a good review."

"The hotel was excellent. They provided airport transfers upon arrival, and a free shuttle service to the West Slope of Tianchi Lake. It was my wife's birthday, and the hotel even provided special decorations, which was a very thoughtful touch. The food overall was average, and there were quite a lot of children around. We hope to come back again in the winter for skiing!"

"Took my child to climb Changbai Mountain during the summer holidays. The 1442 steps on the west slope weren't as difficult as I imagined; it only took 40 minutes. The hotel decor feels upscale but is also dated. The TV doesn't support screen mirroring. Our king room came with the oldest style black-capped kettle and a basic Laifen hairdryer. The indoor heated pool was only 28 degrees Celsius at its highest, and my child found it too cold to play in. Breakfast was decent for adults, but the kids weren't happy with it. The complimentary perks were a lot of fun, which somewhat made up for the inflated room rate. Just be prepared for queues as it gets crowded."

"Service levels need improvement. There were many tourists during the National Day holiday, but only some of the indoor and outdoor hot springs were open, and the infinity pool was filled with cold water."

"The room facilities were a bit old, and there was a leak from the bathroom upstairs. The front desk initially refused to change our room, claiming there were no other rooms of the same type available. It was only after my husband strongly argued our case that they finally agreed to move us. The hygiene was good overall, and the resort benefits were worth using. Our butler, Xiao Mou, was excellent and always ready to answer any questions."

"The B&B is very new with excellent facilities and great service. The surrounding environment is refreshing, and it's right opposite the Changbai Mountain entrance, so it's very close to the scenic area."

"Stayed in a 10-person room, and it was fantastic! The service was excellent; they even called to ask if we needed anything. Plus, they offer one-on-one butler service. Super nice!"