I reach hotel late around 1am. Manage to check in as the reception is still open. The hotel staff told me their system is down but still let me check in. I quickly went to sleep after a quick wash up as I am tired.
To my disbelief, around 3am someone manage to open my hotel door and was talking in a language that I unfortunately don’t understand. I got so traumatized and I shout loudly and the guy close the door.
I suspect that due to system down that the hotel somehow allocate my room to another guest which caused the confusion. I was really tired during that midnight incident and decide to just sleep over it. The next day I have to catch a 8am train hence I don’t have time to clarify with the hotel. I only inform the front desk.
The staff was lovely and location is excellent, you can walk between the airport and the terminal, just make sure you book the correct Radisson.
The room service ordering system was a let down. It’s great to have the options on the QR code, but it didn’t allow to charge to the room (despite the note in the bedroom saying you can) and it didn’t accept AMEX, which the hotel does, so a bit contradictory. It also didn’t allow comments/customising the order, so in the end I had to order through the phone, which took a while as I don’t think it’s their “preferred” option.
Hot water in the shower was erratic (pressure on and off) and the water in the bathroom sink took a long time to drain.
Despite the inconveniences (which aren’t a big deal) I highly recommend the hotel.
Very Good
99 reviews
8.9/10
Price from
HK$1,416
per night
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9.2/10
Great
WWai KienI reach hotel late around 1am. Manage to check in as the reception is still open. The hotel staff told me their system is down but still let me check in. I quickly went to sleep after a quick wash up as I am tired.
To my disbelief, around 3am someone manage to open my hotel door and was talking in a language that I unfortunately don’t understand. I got so traumatized and I shout loudly and the guy close the door.
I suspect that due to system down that the hotel somehow allocate my room to another guest which caused the confusion. I was really tired during that midnight incident and decide to just sleep over it. The next day I have to catch a 8am train hence I don’t have time to clarify with the hotel. I only inform the front desk.
AAttilioThe staff was lovely and location is excellent, you can walk between the airport and the terminal, just make sure you book the correct Radisson.
The room service ordering system was a let down. It’s great to have the options on the QR code, but it didn’t allow to charge to the room (despite the note in the bedroom saying you can) and it didn’t accept AMEX, which the hotel does, so a bit contradictory. It also didn’t allow comments/customising the order, so in the end I had to order through the phone, which took a while as I don’t think it’s their “preferred” option.
Hot water in the shower was erratic (pressure on and off) and the water in the bathroom sink took a long time to drain.
Despite the inconveniences (which aren’t a big deal) I highly recommend the hotel.
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