The Coniston Hotel Country Estate & Spa - Skipton

The hotel impresses with a diverse breakfast menu and exceptional staff. Guests appreciate the comfortable beds, stunning views, and convenient location for exploring the Yorkshire Dales.

Did the twilight spa and overnight stay, twilight spa is a nice setting but the constant noise of the extractor fan from the building doesn't give a relaxing setting, our room had holes in the walls and bath seals were full of mould. Sent an email to the hotel but had no response.

I’ll start at the beginning but I will warn you now I don’t have a single good word to say about this place. We pre-booked the view restaurant for our 10 year anniversary and stated on the booking that this was for our anniversary. We booked this place based on the reviews and somewhere we wouldn’t normally go. We are not local to area either so it was a special treat. Upon entering we were greeted by a friendly receptionist and continued to make our way to the restaurant where we saw two staff members, one male with his back to us and one female who saw us but continued to chat with her colleague. I do not know what they were discussing but I do know we had to wait until they were finished before we were acknowledged. A simple ‘hello we’ll be right with you’ would have been perfect in this scenario. Once acknowledged we were greeted with ‘hi’ and no warm welcome or smiles. We said we had prebooked and were then escorted to a table that was so close to others we said we may as well join the tables together. The restaurant was mainly empty so I don’t understand why we were placed here but we did then witness other couples arriving and being seated apart round the edge of the room. We were not happy as we felt like we were eating with the two tables next to us, felt we had to be quiet about our discussions as they were so close and couldn’t understand why we weren’t seated round the edge of the room with plenty of surrounding space. We were asked if we were staying at the hotel and we said no. From that point we waited over 20minutes before we had to ask someone to take our drinks orders as we watched guests that had arrived after us all enjoying drinks and ordering food. We couldn’t understand why we were being ignored. The drinks order and delivery of drinks were by two different staff members. We then waited another 10 minutes, after seeing other people getting their food that had arrived after us, before having to ask someone different again to take our food order. My partner ordered the steak and I ordered the steak sandwich. My steak was so blue and fatty it was no edible at all. I left the entire dish. My partner on the other hand said his meal was lovely and had no complaints about that. We then waited with our finished plates in front of us for another 10/15minutes before we had to ask yet another member of staff for the bill as we’d had enough at this point. No one checked in on us during our email. Even when the bill was delivered no one cleared our plates or asked why my whole dish hadn’t been touched or if it was ok. Witnessing how other guests were treated during this service was entirely different to our experience. Our 10 year anniversary was ruined and this establishment couldn’t care less about our experience. My partner waited a further 10minutes from receiving the bill to still have no one come back and had to go to the bar to pay whilst we watched other guests have card machines brought to their table. I have never in my