Grau i Platja Hotels with Gym

Completely comprised by the worst checking-in experience of our lives 5.0 Liked · The breakfast buffet was very good. Excellent coffee, good variety of options. Nice breakfast room, not over crowded. Disliked · Checking in at reception was the worst experience of many years of checking in at many types of hotels, in many countries, for both business and pleasure. It was the most unwelcoming process, where my wife and I felt like potential criminals. We had paid in full, in advance, when making the booking, for the six nights. That's fine. We were asked for our credit card to be scanned for a pre-authorisation. Why? we asked. ”Its for security for the room” we were told. My wife asked ”is this in case we damage or trash the room”. The receptionist smiled and nodded. Then came the ”terms and conditions” which we were asked to sign. This was four A4 pages of small font script, in SPANISH. ”Fine we said, Can we have the English version?” We don't speak Spanish and are from Ireland. We can't sign a four page document we can't read. Besides which we are fully paid in advance and you have additionally taken an authorisation of our card for any damage that we cause. What further assurances are required in a four page document. We explained very calmly and politely that we can't sign a document we can't understand. Another receptionist colleague offered to translate the ”important bits” of the document for us verbally. We declined. A signature on a document is a legally binding acceptance of the document in its totality. Ignorance is no defence in law. They had another mini conference about this with what appeared to be a shift manager, ( who didn't acknowledge us or come over to where we were standing at reception) and then they advised us that they would translate the document using A.I. but after another 15 minutes of us waiting then announced that they couldn't translate it. They would allow us to complete check-in and if we came back to the reception desk the following day they should have a translation for us to sign. We didn't go back to the reception.

Holiday stay for one week in mid-June in full pension, almost the same price as in 1/2 pension. The hotel is a little away from the beach, streets with a unique sense of each beach, so noisy, possibility of parking (not paying) in the street without turning to find a place. The hotel has a very good location and is very comfortable and comfortable. Room on the back of the hotel at our request for quiet, spacious, good bedroom, balcony, big shower, air conditioning, big TV, setup. The hotel is located in the heart of the city centre and is located in the heart of the city centre. Antonio welcomes you in French, English, Spanish and others at your choice with a smile and his good mood. In conclusion, good hotel, complete over this period with a very correct price in full pension, which allows you to choose the meals taken on site or elsewhere.