The hotel's location is excellent, restaurants, shopping mall, ice cream shop, stationery store, pharmacies... everything you need is just a few steps from the hotel!
The facilities are super comfortable and clean! We felt very welcomed by the service we received, very polite and attentive to us!
WE LOVE IT!!!
The hotel is very well located, clean, new is good service. comfortable bed and quality bed clothes. nothing to complain. good breakfast. We are very happy.
They said they had not received the card and had already been charged.
So I stayed up for more than an hour until someone more wise sent me in to then resolve with Trip.
Then they gave me a room whose window opened in front of a wall, a huge hotel, I went to ask for a change, and the receptionist told me that it was the trip room that another would have to pay.
I found it very gross.
Hotel near Savassi,Belo Horizonte100% of visitors choose this area
GGuest User2023.08.22
Very comfortable hotel, great service (especially from the manager Alex) and excellent location. The only negative point is that the Amadeus restaurant has not been open for dinner since June, offering only coffee, lunch and room service.
Everything went very well. Cleaning is good. Only observation, they offer a coffee machine in the apar**ent, the machine is from the TRES brand and the capsules offered were Nespresso... You can't use it.
Deconstructed, pleasant a**osphere and meets what you need!
Clean but super functional rooms, no frills and practical.
It met what I needed and the room gave me a peaceful night's sleep, and I was able to rest very well!
The hotel is located in a location with facilities around it, so there was no need for the hotel not to offer meals.
If I return to BH, the hotel will definitely be on my quote list!
Ps: super attentive staff
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
Amazing
117 reviews
9.5/10
Price from
£69
per night
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9,3/10
Great
GGuest UserThe room was clean, showed wear in a number of areas. In particular, the bathroom faucet yielded minimal water. It was sufficient to take care of the basics but noticeably lacking in pressure. Beds were comfortable but after ordering a double bed they were actually two twins pushed together. The restaurant and the breakfast were very good. There is another option close by, nearly equivalent but at least 20% less cost.
GGuest UserThe hotel is very well located. I found the service from some of the staff to be a little cold. I didn't understand the fees being charged at check-in, but I was late for an appointment and it was precisely at that time that I found the employee unwilling to explain the fees.
Furthermore, the hotel is very good, the breakfast is excellent and most of the staff are courteous and attentive.
Parking is charged separately.
I recommend the hotel and would stay/stay there again on other occasions.
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
GGuest UserJá fiquei outras vezes nesse hotel e, dessa vez não gostei da experiência. Como tem muita rotatividade, a qualidade está caindo. Os travesseiros estavam fedendo suor, as toalhas não estavam macias, o colchão já tinha perdido a mola e, tanto o vaso sanitário quanto a pia do banheiro estavam meio entupidos. Também não tinha controle de ar condicionado no quarto. Apesar disso, a equipe é muito gentil e prestativa. Infelizmente, mesmo com excelente localização e bom preço, não acho que justifica ficar hospedada lá novamente.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
EEnrique MiceliAmazing place, this hotel is really good. They have a restaurant there with good prices. Food quality was good and they have a shuttle service that is quiet convenient to move in town and to the bus station.
The hotel is lovely and bedroom was super nice !
NNina around the worldWe had a great stay, the pool was excellent. Everything was clean and organized. I would definitely stay at this hotel again. The location is quite easy to get to and to access other attractions in the city. There are bakeries and restaurants nearby.
GGuest UserGreat location.
Ibis Savassi is close to the customers I usually visit, also having restaurants and shopping mall not far from it.
A convenient stay.
I just believe Ibis should reward frequent guests; but they don’t; simply they do not care anymore.
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