Posted on Jul 14, 2026|Family Room (Connecting Room)
GairuigongSuper convenient! It's right opposite Victoria Park, and the MTR and bus stops are close by. There are tons of places to eat within a five-minute walk, I highly recommend the durian at 'Durian House'. The only downside was that one of the three elevators was out of order during our stay, which made waiting for the lift a bit long.
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Price per night from:£62
Posted on Jul 24, 2026|Smart Plus Room
Guest UserI am extremely disappointed with my stay at this Nathan hotel. The overall experience was far below my expectations.
First, the front desk female staff were impolite and unprofessional during the check-in process. Their attitude made me feel unwelcome from the moment I arrived. To make matters even more disappointing, the day of my check-in was my birthday, and I had hoped to enjoy a pleasant stay. Instead, it turned into a very frustrating experience.
After entering my room, I noticed that the air conditioning was not working properly. The room remained uncomfortably warm despite adjusting the temperature. I contacted the hotel, and an engineer came to inspect the air conditioner. He turned off the main power and restarted the system, but the problem remained unresolved. Rather than offering to change my room or provide an effective solution, the hotel simply gave us a fan.
Providing a fan is not an acceptable solution to a faulty air conditioning system. The room remained hot and uncomfortable throughout the stay, which seriously affected my comfort, sleep quality, and overall experience.
Given the poor service, the lack of professionalism, and the unresolved air conditioning issue, I believe the hotel failed to provide the standard of accommodation that guests should reasonably expect. Another male front desk staff member escorted us to Room 1004 on the Executive Floor. However, the room only had one king-size bed, and the hotel informed us that they could only provide a foldaway bed. This was completely different from the room type I had booked.
My reservation was clearly for a room with two double beds, so I do not understand why the hotel failed to provide the room type that I had reserved and confirmed. This caused unnecessary inconvenience and added to my disappointment with the overall stay.
The next day, the Duty Assistant Manager offered us two alternative rooms. However, neither of them was satisfactory.
The first room was on the 10th floor, but it still had only one king-size bed, which did not match my original reservation.
The second room was on the 5th floor and contained four twin beds in the form of two bunk beds. This room was clearly not comparable to the Executive Floor room that I had originally booked and was not suitable for our needs.
I made my booking based on the expectation that the hotel would provide the room type that was confirmed in my reservation. Unfortunately, the hotel failed to do so, which significantly affected our stay.
In addition to the issues mentioned above, the hair dryer in our room was also defective because the power plug had come loose and could not be used safely. I contacted the front desk to request a replacement hair dryer, but I was informed that the Housekeeping team first needed to come to the room to verify the issue before a replacement could be provided. This unnecessary process caused further inconvenience during our stay.
I would, however, like to recognize the professionalism and excellent service provided by the Housekeeping staff and the bellboy. They were polite, helpful, and courteous throughout our stay, and they deserve to be commended for their efforts.
Unfortunately, the same cannot be said for the front desk staff. Their attitude was consistently disappointing from check-in to check-out. The male staff member who assisted us during check-out was also unfriendly and unprofessional. I believe the front desk team requires further customer service training to improve their attitude and the way they communicate with guests.
Overall, this was one of the most disappointing hotel experiences I have ever had. I will not stay at Nathan Hotel again, nor will I recommend it to others. I sincerely hope that Trip.com and the hotel will take this complaint seriously and provide a fair resolution to this matter.
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Price per night from:£92
Posted on Jul 12, 2026
LDXhhhThis hotel is truly a hidden gem with excellent value for money, especially for Hong Kong. The room size isn't small, and while the facilities are a bit dated, they are fully functional and clean. The best part is its superb location! Airport buses, the MTR (subway), and the Ding Ding tram are all nearby. There are also plenty of convenience stores and cha chaan tengs (local cafes) in the vicinity, making it incredibly convenient to get around. The front desk service was also very good, they even gave us coffee vouchers and breakfast. Highly recommended!
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Price per night from:£70
Posted on Jul 8, 2026
AysJustWantToWanderthe room was beautiful, tho its not as clean as i expected it to be... there's blood stain in the couch and window nooks. a lot of long hair strands in the carpet. i know they can do better. i still like the hotel, the shuttle service from hotel to train station is big help for guests. since there is no free bottled water on rooms, at least have a water dispenser on some floors. the breakfast is buffet but... sorry but its so bland. im not a picky eater but... its really disappointing.
if you gonna ask me, if i will stay again on this hotel, probably not. 1000+ rmb for family room and the experience is just so so...
sorry. ✌
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Price per night from:£64
Posted on Jul 7, 2026
Anonymous UserWe stay here a few times before as it is very convenient for MTR and other transport. Also a stones throw away from V City and Tuen Mun Plaza. This allows us to meet up with friends and families with ease.
Staff is great and room service is very quick. The room we stayed in is generally very clean. However, the carpet is stained and this is likely caused by kids dropping their food and as such it wasn't possible for the cleaning staff to remove it without professional carpet cleaning kit. And this is the reason a star was taken away.
There's a great variety of cuisine available nearby.
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Price per night from:£52
Posted on Apr 8, 2026
Guest User
My stay at Two MacDonnell Road definitely lived up to its reputation. Located in Mid-Levels, it's an oasis of calm away from the hustle and bustle; it was incredibly quiet at night, with no city noise from Central at all, allowing for a very comfortable sleep. The room was much more spacious than most Hong Kong hotels, laid out like an apartment with a small living area and a basic kitchenette. There was plenty of space to spread out my luggage, making for a very relaxing stay.
The view was a definite highlight. From a high floor, the expansive city and greenery views were stunning, both day and night. The staff were also polite.
However, there were clear downsides: transportation isn't very convenient. It's a bit of a distance from the MTR station, so getting around mainly relied on taxis or the shuttle bus, which could be a bit troublesome when returning at night. The soundproofing was also quite poor.
Overall, it's a great choice for those seeking peace and quiet, comfortable accommodation, and who aren't planning to rush through tourist sites every day. It's well-suited for business trips or short stays of a few days. If extreme convenience is your top priority, you might want to reconsider.
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Price per night from:£100
Posted on Jul 28, 2026|Plaza Deluxe Family Room
Anonymous UserThe transportation here is incredibly convenient. With Mong Kok East MTR station and a bus terminal nearby, getting around is a breeze. Don't hesitate when you see the stairs next to Mido Cafe – that's the hotel entrance. Besides the abundance of dining options in the moko mall downstairs, there are also plenty of eateries and dessert shops on Argyle Street. The first 500 meters of the walk there are covered by an indoor walkway, so you're protected from sun and rain. The room size is generous; we could easily open two suitcases. Our room even had a separate shower with excellent water pressure. The pool is right downstairs and looks very inviting and chill. We stayed for 6 nights and were very satisfied overall, but on the last night, I'm not sure if it was the towel or the sheets, but I ended up with 5 or 6 incredibly itchy red bumps on my feet (I was the only one of the three of us who got bitten, so I suspect it was the towel). This put a bit of a damper on what would have otherwise been a perfect stay.
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Price per night from:£138
Posted on Jul 22, 2026|Superior Room
Guest UserThe room was clean and tidy, well-equipped, and had a nice window view. The front desk staff, Joyu, was exceptionally kind and thoughtful, making my stay very pleasant.
Complimentary upgrade to a deluxe room with a view: This was fantastic, a real privilege usually reserved for grander hotels!
Hotel shuttle bus service: The driver helped with my luggage, and the service was excellent. The shuttle itself was very convenient, taking me directly to my destination. Thumbs up!
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Price per night from:£61
Posted on Jun 23, 2026
ModemoI stumbled upon this hotel by chance, and I'm genuinely writing this review to recommend it to all my friends visiting Hong Kong! I'd seen reviews mentioning it was close to the MTR station, but I didn't expect it to be literally ten steps away. Plus, the shops across and next door are all fantastic noodle places. Turn right outside and walk about 30 meters, and you're on a bustling main street with all sorts of food, shopping, and sights – no need to even search for guides... The room was also quite spacious, and the air conditioning stayed on even when we left, so coming back to a cool room every day was pure bliss. Disposable amenities were also provided!... It's a shame I didn't take pictures of the room, but I did capture all the delicious, homestyle meals I ate within 1-10 minutes of the hotel. Please book with confidence!! Everyone I met in Hong Kong was incredibly warm and polite. My trip to Hong Kong was perfect.
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Price per night from:£70
Posted on Jul 31, 2026|Oceanfront Room King Bed
Maria Magdalena MallariFrom greeted in the reception, with big smile from Andrew, to dine in their buffet restaurant, lots of breakfast options, smooth check out from George and lastly the Valet Parking Team who was heartily waiting and helping all guests to get their transportation in such heavy rain was very gladly appreciated. Kudos to the Team of Fullerton Hotel. Highly recommend to all who is looking for unforgettable memories...Don't forget to purchase their Thermal flash (Green color) $188 for souvenirs ...waiting for mine, ordered 2pcs as their run out...
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Price per night from:£137