Casona Alonso 10- Hotel Boutique

We and another couple came to GTO for Festival Cervantino and chose this hotel due to its proximity to Teatro Juarez and centro. Little did we know that immediately next door is the Grill Night Club, open 4-5 nights each week until 5:00 am. The thumping house music shook our room, and it was impossible to sleep -- even with ear plugs. One friend even tried sleeping in the bathroom floor, further away from the club, but that didn't help. He refused to stay a second night, instead returning home to San Miguel in a private car AND throwing away his ticket to a Cervantino event for that evening. We spoke with the front desk about why there is no noise curfew, and the receptionist replied, "They are very rich." That's it. I later wrote the hotel management and they replied that it was only a Cervantino problem -- with clubs staying open later than normal. That's factually incorrect. There are TA reviews commenting on this situation dating back to 2015. I wish I had read htem. The website and social media pages for the Grill say they are open til 5am year around -- and have been for decades. The management promised me that someone from the hotel would call me last Monday. They never called or tried to make amends, so I am writing this review. Whether other aspects of the hotel were good is irrelevant -- this was the most heinous hotel experience ever. Don't make the same mistake.

Has a good location, nice bdg and accommodations in room. Initially received smaller rooms than booked (staff corrected this after we notified them) Master Suite is located on high 3rd floor. No elevators. Caution if you have difficulty with stairs. The "Free Parking" is 20 from the 30 minutes hotel. A taxi is needed to/from. Room contained 1 L bottled water for 2 persons for coffee prep and drinking. Charged for additional water. For prices one can do better in Guanajato.