Anonymous User
March 3, 2025
Because I came for an exam, I chose the nearest hotel. The service at the front desk is very average. Because I came for an exam, I booked a room. When I went to the front desk to check in, the lady at the front desk was very cold and wouldn't even look up at me. Later, it snowed heavily and I couldn't go back, so I booked another night. When I went to the front desk to extend my stay, the lady at the front desk directly gave me a room card without even saying which room it was. OK, no problem, just bear with it for now. The first time I changed rooms, as soon as I entered, there were three glaring cigarette butts in the bathroom. I called the front desk, but they just perfunctorily said, "I'll change your room." With such hygiene quality, they just said, "Change your room." Do you want to end it so hastily? After I told them many times that this is not a question of whether to change rooms or not, I was willing to hand over the precious supervisor to take a look. After waiting for five or six minutes, the supervisor didn't come. A cleaning lady came in and asked if there was a cigarette butt, apologized, and then wanted to take the cigarette butt away (this was the first lady I saw who apologized to us). I said, "Put the cigarette butt down first, and call your supervisor over." The lady called the supervisor again before he appeared! The most annoying thing is this foreman! They said that the occupancy rate was high and everyone was busy grabbing rooms. Ok, no problem, I understand, but it was blatantly placed in the bathroom. I didn't mention the problem of sanitary blind spots. If this kind of problem has happened, then may I ask if your bed sheets and bath towels are changed after each guest and are they clean? Later I compromised and upgraded the room. The disgusting thing was that when the aunt turned around and left, she rolled her eyes with an impatient attitude, and during the conversation with me, she said that I was always arguing with her! Okay, your occupancy rate is high and you are too busy to handle guests' problems. I will put up with it. Since your occupancy rate is high, you should allocate it reasonably. Don't just bring out an unprofessional middle-aged woman with no service skills to speak out! This matter ended hastily. Auntie said that all bath towels and quilt covers are changed for each guest. Let’s put aside the dirt on the kettle and the water left in the kettle in the pictures below. The fourth picture is the short hair under the pillow that I saw when I just entered the room.
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