Xiyu Hotel (Guangzhou Huadu Square Metro Station)

Xiyu Hotel (Guangzhou Huadu Square Metro Station) Reviews

Xiyu Hotel (Guangzhou Huadu Square Metro Station)

No. 67 Shuguang Avenue, Huadu District, Guangzhou, Guangdong, ChinaView hotel details
Xiyu Hotel (Guangzhou Huadu Square Metro Station)
Xiyu Hotel (Guangzhou Huadu Square Metro Station)Xiyu Hotel (Guangzhou Huadu Square Metro Station)Xiyu Hotel (Guangzhou Huadu Square Metro Station)
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Guest Reviews of Xiyu Hotel (Guangzhou Huadu Square Metro Station)

9.3/10
Very Good
1317 review
Verified reviews
Location9.3
Amenities9.3
Service9.3
Cleanliness9.3
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All reviews(1317)
Positive reviews(1269)
Reviews with photos/video(268)
Large rooms(102)
Classy environment(98)
Friendly front desk staff(73)
Easy to get around(54)
Close to metro(20)
Strange smell in room(15)
Perfect for business trips(13)
Stayed multiple times(6)
Negative reviews(48)
Superman H
Japanese-style Tatami Double Room
Stayed in Jun 2025
Business traveller
37 review
9.0/10
Great
Posted on Sep 3, 2025
A very stylish elegant hotel with a convinent environment settings around. The customer services are good and value-add to your pleasant vacation experience there Thank you very much
Response from Property: 您好！非常感謝您對希嶼酒店的支持和各方面的認可，我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗，看到您的滿意和肯定，我們真的是非常的感動，我們會繼續努力時刻準備着您隨時回來
M485218****
Executive Queen Room
Stayed in May 2023
Couple
5 review
10/10
Outstanding
Posted on Jun 14, 2023
very good
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
M507384****
Executive Queen Room
Stayed in Apr 2025
Other
1 review
1.2/10
Posted on Jun 2, 2025
We encountered rats on the first day of our stay. In the middle of the night, the garbage and curtains made inexplicable noises. When we turned on the light, we found that it was a very large rat. It crawled back into the gap on the ceiling along the curtains. My girlfriend was so scared that she got up and saw the leftover chicken nuggets from last night were carried to the bedside. We packed our luggage and changed rooms at 5 a.m., but we ended up in a room with a peculiar smell and poor hygiene. There was even obvious cigarette ash from the last guest on the floor. We were not satisfied and arranged to upgrade the room. We did not rest well at all and went to do some work the next day. After we came back, we thought the hotel could handle this problem. As a result, the hotel refused to compensate for various reasons. At first, they were only willing to refund half a day's room fee, and later they refunded one day's room fee and just left it alone. They did not have the attitude to deal with the problem. I thought that I would not care so much during the Dragon Boat Festival holiday, but the hotel's shift handover was also very bad. The new room card was half-used and invalid. The staff who came to work the next day did not know why we stayed in this room. They opened the door and knocked on the door at 4 a.m. to wake us up. If it was not locked with a chain, they would have come in while we were sleeping. I don't know if it was for revenge or if they did not do a good job of basic shift handover. To sum up, if you like to sleep with mice and don’t want to have a good mood, come and stay 😇
Original textTranslated by Google
Response from Property: Hello! Thank you very much for choosing to stay at Xiyu Hotel and taking the time to share your feedback. For the problem you encountered, we had already dealt with the room the next day. The first time you changed rooms was because of the ash problem. We immediately notified the housekeeping aunt to conduct a thorough inspection and requested a deep cleaning inspection of all rooms, especially the area you mentioned. Regarding your statement that the room card was half-used and invalid, it did not affect your room change and rest. The room card was directly used for one day, and the electricity could not be taken at the time. The housekeeping aunt did not go to work at four o'clock in the morning, and the front desk staff did not go up. We are sorry that we refunded you one day's room fee for the first day because the rat affected your rest. We are very sorry that we failed to let you enjoy the experience you deserve during your stay.
Shiang Dai
Japanese-style Tatami Double Room
Stayed in Jun 2024
Business traveller
1 review
6.5/10
Posted on Jul 12, 2024
It is located in an area not far from the airport hotel. It is a little livelier than the airport hotel, but not as lively as the urban area. The night service staff refused to help call a taxi, saying it was hotel policy. This hotel does not provide any taxi service. The airport hotel provides free special cars. For pick-up and drop-off, hotels in the city will help you call a taxi. I have stayed in hotels in major cities, but this one refused to call for a taxi. I used the guest room phone to explain a lot to the night front desk clerk. He said no hotel provided such a service. He said that the area was not busy but there were ski resorts. , I don’t know how backward my thinking is to have such a service attitude. He talked to me for 3 minutes. I really thought it was so funny. In order to catch my flight and not waste time, I took my luggage to a road with no cars. pull cart It is recommended that you do not stay in a hotel if your mobile phone or roaming program is blocked. It is also not suitable for foreigners. It is not a very user-friendly hotel.
Original textTranslated by Google
Response from Property: .Dear guests, hello! Thank you for staying at Xiyu Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant departments for follow-up processing. The hotel We will continue to strengthen the service attitude of our service staff, and we will strive to provide better services to every guest. We sincerely welcome you to visit us again!
Malamaomaoyu
Large Screen Audiovisual Double Bed Room
Stayed in May 2024
Business traveller
43 review
2.0/10
Posted on Jun 27, 2024
The carpet in the hallway smells bad, and behind the door is the garbage left by the previous guest. I wonder how hygienic it is. Room projection will automatically turn on at night and cannot be turned off. I left a bottle of facial cleanser behind when I left. I called twice and was told to go check it out. Do you still need to file a report and apply for a customer's lost item? This is the first time I've seen a hotel with such a bad attitude! It's really unbearable. The Yishang next door is better than you in terms of price and environment, but the service attitude is so disappointing! Junk hotel
Original textTranslated by Google
Response from Property: .Dear guests, hello! Thank you for staying at Xiyu Hotel and providing your valuable comments. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable comments. We have fed back your valuable comments to the relevant departments for follow-up processing. The hotel We will continue to strengthen the service attitude of our service staff, and we will strive to provide better services to every guest. We sincerely welcome you to visit us again!
M358991****
Business Double Room
Stayed in Feb 2024
Solo traveller
2 review
10/10
Outstanding
Posted on Mar 14, 2024
The room environment is clean and warm, and the transportation is very convenient. There is a car at the door and it is close to the subway. The service attitude at the front desk is very good and attentive. You can also park for free. There is also a buffet breakfast, which is great. I will stay here next time I come to Huadu.
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
loveyue10
Business Double Room
Stayed in Jan 2024
Travelling with friends
14 review
10/10
Outstanding
Posted on Mar 4, 2024
A very good store with very good service. It's not far from the subway station. It's convenient to go everywhere. It's not far from the airport. I booked it for my family. The elders like to say that the service is very good. I will buy it again next time. Choose his home, it is clean and hygienic! Like👍🏻I just forgot to take pictures of the interior of the house.
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
M447700****
Executive Queen Room
Stayed in Jul 2024
Solo traveller
4 review
2.0/10
Posted on Aug 19, 2024
The room cleanliness was extremely poor, and even more outrageous was the presence of rats!!! If you don't want to wake up in the morning sharing a room with rats, don't stay at this hotel. The way they dealt with the rats after they were discovered was also very poor.
Original textTranslated by Google
Response from Property: Hello, please address the issue you raised based on facts. Firstly, you mentioned finding mice in your room. Our staff immediately checked and found no mice as you described. Our staff accompanied you while you unpacked, and did not see any mice during that process. Even after you checked out, the housekeeping staff did not see any mice when cleaning the room. Our staff repeatedly checked the room afterward. We actively communicated with you, but you told customer service you refused to communicate with us directly, and we could only communicate with you through customer service. We offered to resolve the issue by phone, but you refused. You booked a three-day stay but only stayed two days, so you should have received a three-day free stay. We checked multiple times and did not find the mice you mentioned. However, considering your unpleasant experience, we refunded you for one and a half days' room rate. It's not that we don't care about you; we investigated all your feedback and reported and resolved it immediately. It was you who refused to communicate, so we could only resolve the issue through customer service by phone. You requested a three-day free stay, but we only gave you a one-and-a-half-day free stay, so you left a negative review. Our tone of voice was perfectly appropriate, and the hotel promptly stored your belongings. Can you please be empathetic and truthful in your dealings with others, instead of refusing to communicate and only relaying information to official customer service? No guest would refuse to communicate when they discover a problem like you do. You clearly had a good conversation, yet you're being treated this way. The hotel has never had the rats you described. As I always say, things should be based on facts.
Anonymous User
Business Double Room
Stayed in Dec 2023
Couple
6 review
10/10
Outstanding
Posted on Jan 6, 2024
The sanitation is good, the services are in place, and the address is quite close to the business district. It is very convenient to eat and buy things. Very cost-effective hotel, the rooms are very clean, and the reception desk is friendly and helpful. The friendly attitude is very good and the service is very good. I will choose this hotel again next time. The hotel is very considerate and courteous. I will choose this hotel again next time. Awesome!
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
Anonymous User
Business Double Room
Stayed in May 2024
Other
3 review
1.0/10
Posted on Jun 18, 2024
I woke up in the middle of the night and moved the charging cable on the bedside table. A few seconds later, damn it, a huge cockroach crawled into my armpit! If I hadn't spent a long time in Guangzhou and seen this before, and if it were a female guest from out of town visiting Guangzhou for the first time, I estimate that no one on the entire floor would have slept last night. The sound it made was absolutely like a horrible noise! ​​Also, the air conditioner vents kept making a creaking sound, like a door hinge. I got up several times to check, always thinking that some door wasn't closed properly.
Original textTranslated by Google
Response from Property: Hello! Your invoice amount exceeds 6000, which is beyond the company's regulations. We negotiated to issue you an additional 3000, but you didn't accept it. Don't you feel ashamed of falsifying so many accounts for business trip expenses? This is malicious commenting. If our hotel had as many problems as you described, and the front desk received no feedback during your 5-day stay, and after so many days of stay, the negotiation regarding the over-issued invoice issue hadn't reached your desired outcome, and you still leave such a malicious review, we would never accommodate a guest like you who has accepted bribes. We wish you a pleasant stay!
M529968****
Business Double Room
Stayed in Oct 2023
Business traveller
4 review
10/10
Outstanding
Posted on Nov 30, 2023
The front desk was very kind and even helped me print documents so I could open a bank account smoothly; the hotel's hygiene was also very good. Tips: The toilet paper roll in the bathroom is not convenient for your hands, and there is no towel rack for hanging. In addition, you can put a small dish for soap on the sink, so that the overall practicality and texture will be improved.
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
Anonymous User
Superior Business Twin Room
Stayed in Oct 2023
Family
8 review
8.0/10
Very good
Posted on Nov 11, 2023
It takes about ten minutes to take a taxi to Sunac World. It is close to the subway station and is very convenient. The room is large enough, with a simple design and all the equipment. The only drawback is that there is no small refrigerator and the sound insulation is average. The bathroom/shower room is large, but the shower head cover is a little loose, and the water power is good, so it doesn't have much impact. The sheets were a little old and stained. Although we couldn't change them after staying too late, the staff gave us mats to cover us. The overall health condition is OK.
Original textTranslated by Google
Response from Property: Your satisfaction is our eternal pursuit. If you have any questions or suggestions after sales, please contact us and we will actively and properly solve it for you. I wish you a happy life and become more and more beautiful!
M353881****
Business Double Room
Stayed in Jan 2024
Couple
3 review
2.0/10
Posted on Feb 19, 2024
There were two air conditioner units outside the window, making the room very noisy and unsuitable for sleeping. When we raised the issue with the hotel front desk, they said they couldn't resolve it, wouldn't change rooms, and wouldn't give a refund; their attitude was arrogant. The noise from the hotel is unbearable for most people, and we finally checked out early the next morning because we couldn't stand it anymore. Think carefully before checking in.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Xiyu Hotel and providing your valuable feedback. We sincerely apologize for the issues you encountered and take your feedback very seriously. We have forwarded your feedback to the relevant departments for follow-up. The hotel will continuously improve the service attitude of our staff and strive to provide every guest with even better service. We sincerely welcome you to visit us again!
Guest User
Executive Queen Room
Stayed in Nov 2023
Business traveller
3 review
10/10
Outstanding
Posted on Jan 27, 2024
The room is clean and the location is great. This is my third and fourth time staying there. Will come again Thanks
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time
Guest User
Business Double Room
Stayed in Nov 2023
Travelling with friends
4 review
10/10
Outstanding
Posted on Dec 30, 2023
It's very close to Snow Melting Paradise and the room is very clean. I will stay here next time I go skiing.
Original textTranslated by Google
Response from Property: Hello! Thank you very much for your support and recognition of Xiyu Hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. , we will continue to work hard and be ready for you to come back at any time