The Brown, Guatape, Autograph Collection

Location and Views: The hotel boasts a spectacular view over the lake and surrounding mountains, including a good view of Peñol. Guests often mention the breathtaking scenery and its proximity to Guatape, which makes wandering the streets a delightful experience.

The hotel itself is beautiful, very clean, and offers the perfect atmosphere to relax. I truly enjoyed the property and everything it has to offer. However, my experience with the staff left me disappointed. At check-in, I presented my American passport to avoid the resort fee, since tourists are not required to pay it. Unfortunately, I was still charged, and I feel this may have been due to my Colombian background, even though I do not live here. For reference, I didn’t encounter this issue when staying in Cali. Additionally, the restaurant service was extremely slow. It took nearly 30 minutes to receive a drink, and I had to ask three different staff members before it finally arrived. While the property itself exceeded my expectations, the service made my stay less enjoyable. Because of this, I would not choose to stay here again despite how beautiful the hotel is.

1. I could not communicate with the hotel by email or phone until I arrived at the front desk and was given a what’s app number that actually worked and never did they return any emails 2. The front desk staff was slow and inefficient during the entire stay 3. The walls of the rooms would allow me to listen to my next door room’s conversations 4. Cleaning staff stated at 7 am with a fun and laughter conversation directly in a a small room right by my room 5. The mattress was tired and lumpy with permanent indentations on each side of the king bed with pillows that would not support a child’s neck 6. I stayed 5 night at 300 dollars per night and on the 4th and fifth night they had a large party with music blaring and tic tok motorcycle transports going buy until 3 am each night 7. The road to and from hotel to Guatapé and el Peñol was dirt and felt like I was placing my life in danger riding in taxis 8. We lost power twice during the stay 9. I was not allowed to bring my own insulated cup to the pool to drink the hotels drinks out of and was rudely treated by an non English speaking person 10. I noticed many of the females wearing garments that were clearly against the rules we were given by the front desk at breakfast lunch and dinner along with pool attire 11. Three times we had people arguing into the night in rooms and hallways waking me up at 2-4am 12. I believed that what I was getting was a quiet secluded hotel not a weekend party