Hakone-en Cottage

I wanted to use this facility with my dogs using National Travel Support, so when I contacted them, I received a very polite reply. I received a message asking if I could provide information on availability and prices, so I replied, but no matter how long I waited, I still received no reply. Since the scheduled date was approaching, I contacted them again. That's when I finally found out that I could stay there. Since we were bringing our dog with us, we stayed in a cottage called Dog Village. It's very old. Baths and restaurants can be accessed by walking to the main building or annex. When I checked in, the front desk clerk told me that there were 3 restaurants and reservations were required for dinner, but I could go anywhere for breakfast. I was told that my plan for bringing my dog ​​would not include breakfast for one night, so I ate udon noodles at a restaurant near Lake Ashi for dinner. To get to the convenience store from the hotel, you have to go around Lake Ashi. Among the three restaurants, there was one I had decided on for breakfast, and I was looking forward to it. When I go to take a bath in the morning, is it possible to have breakfast at the restaurant of my choice just in case? When I asked about it, I was told that reservations were required, which was different from the information given at check-in. Is it possible to make a reservation in the future? When I asked about it, I was told that they would check after the restaurant opened and that it would be possible if it was empty. Check-out was at 11am, so I was wondering what time breakfast is served just in case. I asked, and was told it was at 10:30. Then, as we were walking to the cottage, a staff member came walking quickly and told us that the restaurant we had requested was no longer open, and that our only option was a buffet restaurant, Kanadaman, and that the last entry was at 9:30. - What I've been saying has changed over and over again. There was no guide booklet inside the cottage, and I had to ask the park staff many times about the information that was difficult to understand from the single printed sheet of paper that was given to me at check-in. Since you are a prince, do you have thorough customer service and do you greet or help customers? We have received a lot of inquiries and have received very polite responses, but they are only half-hearted. In the end, it all comes down to the front desk. I thought, ``Please let me go to the front desk quickly.''