Hotel Residence am Hauptbahnhof Reviews

Place was okay, and well located to the main station but amenities were basic. Was perfectly acceptable for a night transit. Also worth noting is there is a large staircase to get to the first floor which was a bit painful with a lot of luggage!

We had a pleasant stay at Hotel Residence am Hauptbahnhof. The reception staff were very kind and friendly, which made the check-in and overall experience very welcoming. The breakfast was also great with a good variety and quality. However, one thing to keep in mind is that to reach the first floor and the elevator, you need to climb a set of stairs, which might be inconvenient for guests with heavy luggage or mobility issues. Overall, a good experience, especially thanks to the warm hospitality.

The room was ok but the surrounding leading to the room was unkempt. Didn't feel safe staying there. Had to book another place immediately that night.

NEVER NEVER STAY HERE! the hotel is awful, old, dirty, after finding a COCKROACH in the room, we aligned with the reception and hotel manager Noori booking cancellation and 100% refund due to absolutely unsatisfactory HYGINE conditions and moved to another hotel. But then, when we already left the city, the hotel refused to return the money!! the Staff is lying and deceiving you, there is zero service you will find. The district is also AWFUL, with homeless people sleeping on the street around the hotel. very long stairs you have to climb with your luggage to reach an elevator and get to your room. STAY AWAY from this rubbish heap and find a better place to stay!!!!

Close to the main train station. But also in some shady neighbourhood. Good enough to stay over night to catch a train the next day

Not so bad, but there's room for improvement

The staff downstairs at this hotel were very polite. The hotel itself was clean and tidy. The whole street downstairs is lined with food stalls, especially fruit vendors. Most importantly, it's not far from the train station, and the S and U subway lines are right at the intersection—so convenient! 👍👍👍

I could list everything negative except the location. I don't recommend this hotel to anyone. I want to forget about it. So much so that I made a reservation for three nights and couldn't stay in the room for ten minutes with such filth. I asked to cancel but they didn't refund me (I'll have to fight for my rights) and luckily I was able to find another hotel that night and I was lucky to be in a big city. Regarding trip.com, the hotel still hasn't given me feedback about what happened.

The location is very central, near the main train station, and the price is unbeatable. Getting around Hamburg is quick and easy using public transport. We would definitely recommend it.

Convenient location, clean and tidy room!

Es war schön in diesem Hotel zu übernachten, halt nur, dass Licht im Zimmer zu dunkel war