Hamilton Island Holiday Homes

We have been charged for up to $9,000 for an alleged damage in the hired buggy. This decision was so rushed that we did not given enough time to further investigate and look for other options as a customer/consumer. the buggy was already old and the battery did not last long that it became an inconvenience. We do not recommend this company for your Hamilton Holiday.

Stayed in Shorelines apartments and it was very dirty, there was dirt and sand on the floors it didn't seem as though it had been vacuumed, the walls and doors were filthy and covered in scuffs and dirty prints, there were badly patched up holes in the walls, and then a huge open hole in the wardrobe ceiling of the bedroom. The accommodation included buggy hire, which we drove very carefully, so were very shocked to receive an email from the front office saying that we'd hit a curb and damaged the front tyre and axel - which we definitely did not. There is no way that we could prove we didn't do this and zero options to challenge this in any way because we signed a contract and the damage was not something we could take a photo of to prove otherwise. We've had to pay over $500 for something we didn't do, it was an awful experience, absolutely will never return to Shorelines (Hamilton Island Holiday Homes) or Hamilton Island.

They don't accept cash the aster is no crystal clear the snorkelling is allowed xtra food very expensive They don't accept cash so we left next boat out of there

It saddens me to say that our experience with Hamilton Island Holiday Homes tainted our family holiday that we had been so looking forward to. We were notified 5 days before our stay that there would be drilling operations into the roof and floor of the room next door to us. Now instead of offering to accommodate us in some way (for example, I have read of other property management teams offering day outings to their clientele affected by similar works) we were simply reminded that because units in the complex were individually owned, there was nothing they could do as they had no authority over the works. After we expressed our immense frustration we were offered a 10% discount on our stay, but it was disappointing to have to complain before anything was offered our way. And frankly, I can't believe we were not relocated as I believe this could have been possible in april/may outside of school holiday time. During our stay, we got way more than we bargained for. In addition to works next door, there were also jackhammering operations in the unit directly above us. When we contacted Hamilton Island Holiday Homes, they had no awareness of these works. On one day when my husband contacted them because the works were so loud, they did not pick up our call and routinely took several hours to respond via an email. Our 2 year old was trying to nap while the noise level was averaging 85db, peaking at over 100db. The apartment was essentially a construction site, and I can't believe that it is even legal to charge for something that clearly is not safe to be in, or that hearing protection was not offered. On another day, we came back from a half day boat trip unable to replenish our drink bottles because we had no cold water to the apartment. Again, Hamilton Island Holiday Homes were not aware that this would be occuring. On this occasion (and others) they said they would follow up on the issue and advise us on updates, which rarely occurred. Overall, very disappointed with the communication and customer service from Hamilton Island Holiday Homes during our family vacation. The line "that there is nothing they can do" in this situation is just not acceptable, and I have no doubt that substantially more could have been done to make the stay for our young family of five far more comfortable and worthy of the money we spent.

My Wife booked this property cause it looked great from the website of Hamo Island villas Oasis Unit 24. For $700 per night you would expect the place to be cleaned and presentable. As you can see from my photos the place is lacking big time the cleanliness and functionality. The lounges are all stained and soiled inside and the outside ones were the same. The exhaust fans throughout the unit had dust caked up on them. The fan blades were also covered in dust and aircons filters were covered also. The light fixtures are inside and out are all rusted. The bathrooms have mould in the grout and under the lips of the shower screens and doors. The second bathroom shower door didn't close correctly cause it was off the track. Outside balcony was scattered with animal poo 💩. The oven hasn't been cleaned in such a long time as there was build up of grease and fat. The walls throughout the whole villa have marks and stains. The other thing also they don't supply any little body wash, shampoo and conditioners but they do give you 2 small pieces of soap. The master bed is absolutely terrible to sleep on as its hard as a rock and bows to the centre. The pillows and linen are really budget from target. One of the quilts had stains all over it. My wife and I ended up moving out of the master to the other bedroom for the rest of our stay as we couldn't sleep on that mattress. At night the lights outside to get to the property didn't work. Was really dangerous cause you couldn't see the steps you had to climb up and down. I spoke to a girl I saw at the poolnarea who worked for the company and said she would get someone to fix it asap. That night we left for dinner and 2 of the 3 lights worked when we left but once we came home they weren't working again. Was lucky my wife or daughter never hurt themselves. Also a massive big hole is right as you come towards the main entrances to the units. The pool area is very small and no seating or tables. Only 2 sunlounges are in the area.

Do your homework on these homes. Very steep and winding access driveway is in poor repair and is dangerous when wet. Buggies have no traction down steep ramps when wet. Some homes have steep stairs on entry to the premises so not great for those with mobility issues. House 1 has a good living area on the main level with one bedroom on this level so those with mobility issues can avoid stairs but laundry more bedrooms and pool are downstairs. Air conditioning kept stopping in spite of repeated efforts to fix. Only 2 burners out or 4 on the BBQ worked so gave up. Kitchen cupboards are gimmicky and parts of the mechanisms and part of the dishwasher were left in cupboards. Glass doors have dropped (should be a building warranty issue to repair) difficult to open and close as they grind on the bottom of the door frame and will only get worse. Many issues to fix on what appear be relatively new builds. I’d hate to see the condition of these houses in a few years time. Very disappointing for the money. Will try somewhere else next time.