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Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(1082)
Positive reviews(1055)
Reviews with photos/video(140)
Convenient location(133)
Friendly front desk staff(101)
Easy to get around(81)
Classy environment(65)
Average sound insulation(54)
Delicious breakfast(49)
Close to metro(19)
Well decorated(14)
Negative reviews(27)
MYSee
Business Queen Room
Stayed in Oct 2024
Couples
10 review
4.0/5
Very Good
Posted on Jan 9, 2025
The room and cleanliness was OK, breakfast was acceptable with variety. The staffs were friendly and polite.
Response from Property: 尊敬的賓客您好,感謝您對我們的認可,客人的每一絲需求都是我們真誠為之努力的方向。我們一定更加努力,期待下一次的出行,我們能為您創造更加完美服務。
Guest User
Business Queen Room
Stayed in Mar 2025
Family
5 review
5.0/5
Outstanding
Posted on Apr 5, 2025
The room is small but clean. The front desk is very friendly. If you don't have enough water, you can ask for more at any time. If you have any questions, the front desk will come immediately. It takes more than ten minutes to walk to the Broken Bridge. There are several restaurants next to the hotel.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! In every city, there are always people who are happy that you and your friends have spent a wonderful holiday in the hotel. Your review is an affirmation and encouragement of our service. Please continue to pay attention to us and welcome to visit us again!
Guest User
Superior 2-bed Room
Stayed in Feb 2025
Business travellers
1 review
5.0/5
Outstanding
Posted on Mar 24, 2025
Very good!! The location is very good, very close to West Lake, it is an old community with a good community atmosphere, and there are Buddhist temples and a beautiful vegetable market around. The breakfast is very rich and the surrounding facilities are complete. Recommended
Original TextTranslated by Google
6/10
Response from Property: Dear guests, thank you for your affirmation of us. Satisfaction has only a starting point but no end. We will look forward to your next visit with sincerity, honesty, care and love. I wish you a good mood every day!
Guest User
2-bed Room
Stayed in Feb 2025
Family
3 review
1.5/5
Posted on Mar 29, 2025
The room is average, there are no bath slippers, the sound of upstairs and downstairs can be heard from the shower drain, the sound is very loud and clear, the sound insulation is poor, the air conditioner is blowing directly at the head of the bed, the room is very small, the advertisement picture looks big, the suitcase cannot be opened when placed on the ground, and it is impossible to walk. This is the first bad review, it is not worth it
Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your stay experience with us. We are also deeply sorry that this stay did not bring you pleasant memories. We sincerely apologize for the problems you reported and have begun to make improvements. Once again, we sincerely apologize for your unpleasant experience. We will speed up the implementation of improvement measures to ensure that similar incidents do not happen again.
Kukudehaopengyoua
2-bed Room
Stayed in Feb 2025
Family
40 review
4.7/5
Amazing
Posted on Mar 25, 2025
The hotel is in a very good location. It only takes about ten minutes to walk to West Lake. It is also close to the subway station, which makes travel very convenient. The hotel is clean and sanitary, and the service is also good. The soundproofing of the room is relatively poor.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must come from the sincere satisfaction of guests. At the same time, we are also honored to provide you with high-quality services. You are very welcome to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Anonymous User
Business Queen Room
Stayed in Jan 2025
Business travellers
11 review
4.7/5
Amazing
Posted on Feb 28, 2025
The hotel is in a good location. It feels like there is a loving neighborhood nearby. It is clean and tidy. There are many convenient places to eat. The service provided by the young man and woman at the front desk is also very enthusiastic. However, the room is a little small. There is indeed a problem of odor in the bathroom, but it is not particularly serious. The auntie started vacuuming the floor at 8 o'clock in the morning. The sound was really loud. The room is not soundproof. I heard the snoring next door for most of the night.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Home Inn Baochu Road and sharing your stay experience. I was really touched by your comments. I am glad that the hotel can bring you a wonderful time during your trip. Your praise really gave us great encouragement. At the same time, thank you for your valuable suggestions. We will definitely do better and strive to provide every guest with a home-like stay experience~ Welcome to come home often!
Guest User
2-bed Room
Stayed in Jan 2025
Other
3 review
5.0/5
Outstanding
Posted on Feb 19, 2025
I feel very satisfied with this stay! Compared with the previous hotels of the same level, it is really worth the money.
The room is very clean and there is no odor. The items are neatly arranged, and the front desk staff is very enthusiastic and answers all questions.
Next time I come to Hangzhou, I will choose here again.
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that good reputation must come from the sincere satisfaction of guests. At the same time, we are also honored to provide you with high-quality services. You are very welcome to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again!
Jiedongliuyong
Business Queen Room
Stayed in Jan 2025
Travel with friends
42 review
5.0/5
Outstanding
Posted on Feb 9, 2025
Except the room is a bit compact, everything else is really good, the location is very convenient, the room is clean. The service staff is enthusiastic. The price is the best value for money in the surrounding area, very suitable, less than 200 yuan. I didn't have enough time for breakfast. 20 yuan
Original TextTranslated by Google
Response from Property: Dear guest: Hello! We met you by chance, and you chose us by chance. There are too many choices in life, and every choice you make is a fate. Thank you for letting us meet you. Your thoughtfulness and care will surely bring you warmth for a lifetime. Looking forward to meeting you again!
Guest User
2-bed Room
Stayed in Dec 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jan 17, 2025
The room layout is very good, clean and sanitary, and 24-hour hot water is very convenient.
The front desk staff is very enthusiastic and helped to find a parking space. I would like to thank them.
The hotel has a good location advantage. Going south along Baochu Road, you will reach the West Lake.
It is necessary to specially introduce Baochu Pagoda to the west of Baochu Road. You can overlook the West Lake from Baoshishan Mountain, and the Broken Bridge is at the foot of the mountain. You can also see Baochu Pagoda in the West Lake Scenic Area.
I will stay here again in the future.
Good reviews👍
Original TextTranslated by Google
6/12
Response from Property: Dear guests, thank you for your encouragement and affirmation! What we pursue is to move our customers. "When customers are in trouble and need help, the opportunity to move them comes." The service brand of "Family" has remained unchanged for N years. Because of your recognition and encouragement, we will pass it on to all employees. This is a reward for us, and we will work harder! Looking forward to seeing you again!
Wenzitui
Business Queen Room
Stayed in Jan 2025
Solo travellers
5 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Facilities: Complete, very considerate and thoughtful, with cotton swabs, toothpicks, and makeup remover towels
Hygiene: Clean and sanitary
Environment: Convenient, breakfast in the morning, delicious fried rice, rich food, canteen outside, delicious and inexpensive
Service: The front desk lady is very nice, helped to find a parking space, the experience is very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your support of Home Inn Baochu Road! Life is a test paper, which contains multiple choice questions, fill-in-the-blank questions, true or false questions and essay questions. I hope Home Inn Baochu Road will be your simple choice and satisfactory answer! Welcome back! Wish you:
well!
Heihaihei
Superior Queen Room
Stayed in Dec 2024
Other
3 review
3.5/5
Posted on Feb 4, 2025
The room is quite new and clean. It is about 800 meters away from West Lake, which is convenient. The disadvantage is that it is not soundproof at all. You can hear people talking outside clearly. If you don't sleep well, don't book it. The room is relatively small and smells of smoke. The charging socket is not easy to use. The waiter was a little inflexible when checking out. It was winter off-season. We went to the scenic spot to play, and we couldn't come back due to traffic jams. They were unwilling to check out an hour late. The service needs to be improved
Original TextTranslated by Google
Response from Property: Thank you for taking the time out of your busy schedule to review our website! We are honored that you have chosen our hotel as your stay among the vast crowd. Your affirmation is the greatest motivation for our unremitting efforts and makes our persistence more meaningful. We are constantly improving our service quality and look forward to providing you with a better accommodation experience again.
k00_
2-bed Room
Stayed in Dec 2024
Solo travellers
6 review
5.0/5
Outstanding
Posted on Jan 21, 2025
This trip was to Hangzhou to support the premiere of Chen Lijun's first original drama. I booked a hotel near the Butterfly Theater online in advance. It was very close to the Butterfly Theater. I also met many stars who were also staying in this hotel. The hotel environment is also very good, the hygiene is very clean, the bed is just the right hardness, the disposable supplies are also complete, and the service is also very good. I will definitely choose this hotel when I watch Junjun's performances in the future⭐⭐
Original TextTranslated by Google
Response from Property: Dear Customer, Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by guests with sincere satisfaction. At the same time, we are also honored to provide you with high-quality services. We welcome you to choose our hotel again whether you are on business trip or traveling! Sincerely looking forward to seeing you again!
Guest User
Business Queen Room
Stayed in Dec 2024
Travel with friends
10 review
4.6/5
Great
Posted on Jan 12, 2025
The room is new and not bad
I would like to praise the two ladies and boys at the front desk. They have a very good attitude and the hotel room is also good. Compared with other hotels of the same price
At the same time, the hotel's facilities, including hot water, still need to be improved
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Home Inn Baochu Road Hotel. We are glad that you have a pleasant stay in the hotel. Thank you for your support and trust in the hotel. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Guest User
Business Queen Room
Stayed in Feb 2025
Other
5 review
4.8/5
Amazing
Posted on Mar 19, 2025
Convenient location, close to the subway station, ...
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! In every city, there are always people who are happy that you and your friends have spent a wonderful holiday in the hotel. Your review is an affirmation and encouragement of our service. Please continue to pay attention to us and welcome to visit us again!
Guest User
2-bed Room
Stayed in Nov 2024
Couples
17 review
5.0/5
Outstanding
Posted on Dec 14, 2024
The facilities are very good, the hygiene is very good, the environment is also very good, the waiters are very enthusiastic and help find parking spaces, the service is very good, very good, I will stay here again next time.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對如家保俶路店的支持!人生就是一張答卷,它上面有選擇題,填空 題,判斷題和問答題,希望如家保俶路店會是您簡單的選擇,滿意的答案!歡迎再回來!祝: 安好!