Hanoi Quan Hoan Kiem 5-star Hotels

Amazing experience. The service is superb as you would expect from Sofitel Legend. The facilities are good, the place has a true historical vibe without being a museum of antiques. The breakfast is excellent in terms of local food variety. There are several 5 star hotel options in Hanoi, but seems like Sofitel is the best one you can find. Unfortunately we missed the hotel tour, so will need to come back.

The staffs were very polite and helpful. We gotten a free upgrade to the room with super king sized bed. The room was very spacious and comfortable, thank you very much. We enjoyed the drinks and cakes at Garbo bar the price was reasonable for a 5-stars hotel. We will definitely come back to stay in this hotel on our next trip to Hanoi. There are lots of eateries and museums within walking distance.

One of the best hotels I have stayed in. Located in the heart of old quarter it’s very convenient to roam around the area. The staff are extremely hospitable they even go beyond their ways to help service you. Specially the front desk, they are very warm and welcoming. The only draw back is that the soap and shampoo was not automatically replaced on the next day, but it was a minor detail. The restaurant staff are also extremely attentive, I find it a bit weird that the egg station is enclosed and you need to tell the waiter that you want to order eggs and Pho as it’s not readily available, but it’s forgivable as their Pho is really delicious. Also the waiters are really great. The room is also immaculate. It’s clean and spacious enough. The pool is quite small but it’s already enough to enjoy a quick dip and have a nice overview of the city. One downside is that they do not have a full gym, they do have an exercise room but it’s just a make shift extra room from the spa. So if you are looking for a hotel with a gym then don’t keep your hopes up. All in all it’s definitely a great place to stay in Hanoi, definitely value for money.

My friends and I had a great time staying at this hotel. Location- It was in an ideal spot in the Old Quarters, few minutes walk to Hoan Kiem Lake. Adding to that, there are currency exchange shops across from the hotel. There are also different spas and cafes. Food- The food was very good. I did not have a bad meal. Every morning there was a different menu and there were alot of varieties. Staff- Extremely helpful and courteous staff. Shout out to Jacky and another guy at the front desk (didn't get his name). Overall, very friendly staff. Room- It was pretty nice, we took one with the balcony, the 'city view' could be questioned but apart from that, it was very clean and modern.

The staff are very helpful and polite. The room is big and clean. Location is good in the sense that train coffee street, temple of literature, and old quarters are all within walking distance. Starbucks is next to the hotel, so it is very convenient when we want coffee.

Our stay at La Siesta Classic was one of the best customer service experiences that we have encountered. The staff was very helpful and willing to move mountains to maintain a comfortable stay. The breakfast is very good and there is something for everyone. I would highly recommend this experience to anyone visiting Hanoi.

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

This time I stayed with my mother and sister. The hotel was great! Everything was beautiful and it felt like we were inside a museum. The afternoon tea was also delicious. Above all, the staff were all very kind and friendly. They provided excellent service and tried to meet our requests as much as possible. Hotel staff member Sang carefully gave us recommendations for restaurants, and even booked a taxi for us. We were very comforted by his hospitality. We will definitely stay at Capella again when we travel to Hanoi. Thank you very much.

Hotel was conveniently located to the Hanoi Railway station and about a 15mins walk to the Old Quarters. Staff were friendly and conscientious to our needs. Heard from the team that new facilities (spa, pool) will be ready within the month. Will definitely be back to check these out next time!

Very conveniently located hotel in old quarter. We were placed in a room JUST beside the gym (with access to swimming pool) and we are so amazed. The breakfast spread met our expectation. There was a massage parlour JUST beside the hotel. There were also food, souvenir and shopping all around. We booked a Halong Bay day tour at the receptionist with ease as the friendly staffs speak simple English so communication is easy.