john r
April 14, 2025
Your desk welcoming staff, were very helpful and catered for my needs as I could not manage the stairs. The room itself, the house keeping side left a lot to be desired very dirty and dusty ( window sill, sliding door into bathroom, bathroom floor, all required a general clean up) The bed was very comfortable however we had to buy fabric refresher because of musty smell. We did not complain about the cleanliness to your staff as they helped to accommodate my needs. The room itself, was not up to the standard of other Premier Inns we have stayed at. The cleanliness of the room should be of the upmost importance. The room looked very tired, bathroom even worse. Carpet required cleaning, did not walk on it with bare feet