Premier Inn Hartlepool Marina

place is convenient for business travellers. Hotel is clean and tidy.

We had the most amazing time, reception staff went above and beyond in every possible way, and the restaurant team were equally fantastic. We were enjoying ourselves so much that we even extended our stay by three extra nights. Unfortunately, our experience was overshadowed at the end. Upon returning home, we realised my son had left his Beats headset in the room. These were a special Christmas gift, they were left on the bed, as he had been asleep with them on. He woke up late and had to rush off, so it’s clear they were forgotten in the rush. I also later realised I had left behind a pair of designer glasses. I called reception, and the receptionist was lovely and apologetic, but she mentioned that nothing had been handed in. I genuinely believe this was the case . Therefore, the only culprit is the cleaner. Despite this unfortunate situation, I would absolutely return because I wouldn’t want this to overshadow what was otherwise such a lovely experience in a beautiful place. However, I feel it's important to raise this issue as a note for future guests, it's crucial to double-check and make sure nothing is left behind, as this situation has left a bit of a sour note on an otherwise excellent stay. The hard work and dedication of the staff to make our time enjoyable deserves to be highlighted, and I wouldn't want this issue to tarnish the hotel's overall reputation.

Rooms are spotlessly clean with the most comfortable bed ever. Room was big with a lovely view of the marina. Staff very pleasant. It was my birthday when we there there, the lovely birthday message and tge upgraded room was a lovely touch. I wouldn't hesitate to go back.

Facilities were perfect for a last minute pit stop whilst travelling. The night receptionist was very helpful and patient and did a fantastic job with getting us booked in and settled. Loved the location, especially with the view of the boats right outside our room window.

Erika was amazing on reception, a lovely warm welcome with nice smile, chatty and gave myself and colleagues Information on local places to eat and things to do, I will definitely be back soon, Thank you for making our stay memorable Erika !!!

I had to change my booking. Mel on reception went above and beyond to help. Staying three nights she changed things around so I could have the same room which wasn’t easy access, as it was the only room available when it was booked. The hotel is in a lovely location on the marina. My only issue was no net or blind on the window so the curtains had to be closed for privacy on a sunny day.