Insula Alba Resort & Spa (Adults Only)

The accommodation impresses with its wide range of facilities, cleanliness, and attentive staff. Its convenient location near the beach and airport adds to its appeal. Quiet rooms and helpful staff ensure a pleasant stay.

Room: Double Room with Private Pool - Room 1103 The room was very clean and spacious, the cleaners cleaned everyday without fail. The fridge, we were all inclusive, we had 1 small bottle of prosecco, 1 can of beer, 1 can of coke and diet coke and 1 bottle of water which was replenished each day. To get more water, we had to go to the main restaurant to ask at the bar for it. When asked why the room only had 1 small bottle we were told there is a water tax, hence only one bottle. Private Pool If you have a health condition do not get in, it is like an iceberg, far too cold to stay in for longer than 10mins. If we had known it was going to be that cold, we would not have booked that sort of room. There should also have been guidance given regarding how cold it was. When we arrived it was raining and windy, so some twigs had blown into the pool. They were still there 7 days later by the time we left, so, it had not been cleaned. Pool Bar We would like to mention both Manos and Nikos, they made our holiday. The most polite and friendly people you could ever meet. They went out of their way to know everyone's names, what you were drinking and what room you were in, so they didn't have to keep asking. Not once did we have to wait for any drink, even to the point that as soon as our glasses were empty, we were brought another one without having to ask for one. I will say this, Manos was left all day on his own one day managing the bar, making drinks, taking them out to everyone on the sunbeds, our hero. The hotel should be proud of employees like him and should do everything they can to ensure they do not lose him, give him some assistance. Piano Bar Was not open for the first couple of days, which was confusing because the main restaurant and menu states breakfast is served in there, but a lovely chill out area. Main Restaurant All I can say is, complete chaos. We have stayed in quite a few 5* hotels, whereby you are greeted at the door, asked where you would like to sit and your drink orders are taken. Not here, at breakfast you have to order it yourself at the bar as you walk in. They do have a water urn for hot water, but it was never working. The coffee from the drinks machines always warmish. The toaster, even after putting the toast through multiple times, it was still white, just a warm piece of bread. More trained employees needed. Early Riser Breakfast Well what can I say, it was worse than premier inn. Bread, no working toaster, no working hot water urn and the coffee machine not switched on obviously. Marmalade, jam, cheese and ham and that is your lot. So I ended up calling my husband padding bear in the end :) Seriously, I could have coped if there had been a hot coffee or tea and some Danish pastries. Warning The labelling of foods is a hit and miss, Hash Browns label, turned out to actually be broccoli, I was slightly worried after day two, having an allergy, so I stuck to all the plain foods. Poor show really, training needed.

Our very first TUI resort holiday and travelling with our older children to this adults only resort there were high expectations. We need not have worried. From the moment we arrived (late night) we were warmly welcomed by Nikos (a true gentleman, who keeps the hotel running with a quiet but consistent approach) and lovely Nia, checked in with care, fed from a lovey little buffet open especially for the late arrivals. The rooms (one double with balcony, one twin with balcony) were a good size, and the beds were so comfortable. Being half board contained a small fridge which we were able to store water and a few drinks purchased from the shop next door. There were slippers, dressing gowns, shower and beach towels. The rooms had a kettle, iron and ironing board and shower gel / shampoo, tea and coffee sachets were replenished every day by a lovely cleaner who kept our room spotless. A TUI welcome meeting with Clare was great, and she was a constant source of information / support during our stay. We did two trips, Spinalonga and Knossos, both were organised by TUI and we're worth doing as part of a guided tour. The TUI entertainment team really made our holiday, daily aqua aerobics with Javi (who seems to have endless amounts of energy and we never saw him not smiling!) Alva who took us on our first walk of the local area which was great to get our bearings. Stone painting with Eva, and all coordinated by "Bonkers Bingo Beth". The activities were low key enough during the day so not to upset the quiet calm balance, but complemented the musical and dance entertainment evenings put on by the hotel, providing ****** night, silent disco, open air movies etc. The only thing I would have liked to experience is maybe some traditional greek music / dancing, just to complete the experience, maybe on the Greek food night? The pool is deep (1.5m) so at 5'4" I could just tiptoe. There were plenty of sunbeds, and only once did we see two towels and two books put out before 9am to 'reserve' two loungers under a parasol whose owners didn't appear for the rest of the day meaning nobody could use them. Being adults only most were swimming / floating or stood by the side. Only once was there some shouting over a ball game that did change the pool atmosphere, but that stopped the next day so I wonder whether something was said. Our only negative was a T-shirt and a pair of Adidas sliders that went missing from the poolside - checked every day for a week but told they were unlikely to turn up which my daughter was upset about. The beach directly ahead was clear but rocky, 10 minutes to the left was a huge sandy beach, a little harbour just outside and to the left, and to the right a selection of beaches, mostly associated with other hotels, but sunbeds could be hired or you could sit on the sand. Also to this side was the watersports where we did Parasailing. The food, well we couldn't fault it, it was amazing. We had breakfast and dinner every night for 2