Guest User
July 13, 2025
Stayed one night. Room was clean and bed was huge. Swim, steam room, and sauna in the morning were great, too.
Positives: complimentary water, helpful staff, and nice smelling shower gel, plus the above.
Hoppa bus from outside the hotel was helpful.
Negatives: Room service menu is rubbish for vegans and there's a £7 charge to bring food to your door. I opted to collect it, but it took twice as long to prep as they said, and they won't buzz your room to let you know when it's ready.
My rainhead shower looked better than it was (plus there were a few hairs that definitely weren't mine), and one of the bedside lamps wasn't working. No biscuits felt a bit mean!
It was one night. It was fine. But they say they go over and above, and this was pleasantly average, not exceptional.