Silverland Ben Thanh Hotel

We had a very comfortable stay at Silverland Ben Thanh. The hotel’s design is beautiful—stylish, modern, and thoughtfully put together. The room was clean, quiet, and just right for relaxing after a day out. The staff were warm and helpful throughout our stay. One of the best parts was the hotel restaurant. Breakfast was excellent and we ended up eating there most days because the food and service were consistently great. The location is also a big plus—close to many popular sights, which made it easy to explore the area on foot. All around, a great stay.

Hotel style is my favorite, comfortable and location is very convenient. Room is neat and clean. Enjoyed there very much.

The location is excellent—just steps from Ben Thanh Market. The staff were friendly and helpful, and the room was clean and comfortable. I especially enjoyed the rooftop pool and relaxing atmosphere. Would definitely stay here again!

Appreciated for all the warm welcome by the staff! First entered the hotel with staff helping to carry the luggage and direct to seat down with welcome drink and dessert! Love the aroma of the hotel, feeling so relax! Love the afternoon tea served too! Surprisingly they served quite a good range of the afternoon tea! All after all, will definitely strongly recommend this hotel!!! Location is good too~

The overall interior design of the hotel is quite unique and trendy—I was drawn in by this modern style, which led me to book a stay here. Right after we got out of the car, hotel staff came over to carry our luggage up to the lobby (which requires climbing a full flight of stairs). Check-in didn’t involve waiting at the front desk; instead, we were invited to relax in the lounge with welcome snacks and tea, while a staff member came to confirm our booking details and personally escorted us to our room. The room wasn’t large, but it was clean and tidy. Drinks in the minibar were complimentary, and we could request more bottled water at no extra charge. The bed was comfortably firm, and there was a cozy lounge sofa by the window. The toilet and shower were in separate areas, and the bathroom featured a massage bathtub. From 2:00 to 3:30 PM, afternoon tea was served buffet-style at the rooftop restaurant on the 12th floor, offering light snacks, fruits, and beverages. The restaurant’s design was even more eye-catching—it felt like stepping into a futuristic space capsule. Everything had been going wonderfully… until 8 AM the next morning, when I was jolted awake by loud banging from above. My room was on the 10th floor, directly below the gym. I started hearing heavy objects hitting the floor and people running—it felt like there was construction going on upstairs. The vibration and impact noises were mentally draining. Even when we first entered the room, I noticed the soundproofing wasn’t great—noises from the hallway were very loud. But since hallway traffic was minimal and neighboring rooms were quiet, I thought it would be fine. However, the level of impact noise from upstairs was simply intolerable. If you’re going to place noisy facilities above guest rooms, shouldn’t proper soundproofing be in place? I’m pretty sure I’m not the first person to have experienced this issue. Shouldn’t rooms with unresolved noise problems be removed from sale until they’re fixed? For a room that costs 3.6 million VND per night, dealing with this level of noise is just unacceptable. We reported it to the front desk, and they said we could change rooms—but only after a new one was cleaned and ready, around 2 PM. They told us to pack our bags and leave them in the room; they would help move them to the new room for us. At 2 PM, we were finally moved to a room on the 4th floor. Unfortunately, maybe due to the rushed cleaning, there was a used towel hanging on the bathroom door, and when we turned on the massage jets in the tub, dirty water came out. At that point, I didn’t even feel like complaining anymore. Also, being on a lower floor meant we could hear more traffic noise from the street outside—it was still better than the thumping from above, but nonetheless, it was noisy. The hotel did give us a handwritten apology card and some chocolates. But I noticed other guests received the same, so it seemed more like a standard welcome gift rather than a sincere apology. When we checked out, perhaps to make up for the inconvenience, they offered us a free ride to the airport. The car was quite old and looked like it might break down at any moment, but we made it there safely, and I appreciated saving some transportation costs. Overall, the location of the hotel is excellent. Step out the back door and you’ll find many fruit vendors, and right around the corner is a jewelry shop that’s highly recommended for currency exchange. Across the street is Ben Thanh Market and the metro station entrance. Staff were very friendly and accommodating, and both breakfast and afternoon tea were decent. However, the poor soundproofing and average facilities were disappointing. To access the pool, you have to walk through the restaurant, and the pool itself is tiny—not exactly inviting. The steam room and sauna also seemed unused. For this price, there are probably better options available.

Love the hotel interior. Just the checking in process could improve.