Silverland Sil Hotel

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Silverland Sil Hotel
Khách sạn Silverland Sil
20 - 22 - 24 Thái Văn Lung, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
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9.5/10
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5.5/10
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Exterior (16)

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8.5/10
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10/10
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9.5/10
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8.5/10
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Public Areas (30)

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9.5/10
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10/10
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Guest Reviews of Silverland Sil Hotel

9.1/10
Great
359 review
Verified reviews
Location9.2
Amenities8.4
Service9.3
Cleanliness9.2
Wing Fung Cheung (張三鋒)
Superior Room
Stayed in Mar 2025
Travel with friends
1 review
10/10
Outstanding
Posted on Apr 25, 2025
The staff were helpful and had high integrity. I left my safe open carelessly, the staff locked it up for me, and left a note for access. Not a single bank note was lost. I highly appreciate the hotel staff honesty .
Response from Property: Sil xin chào Wing,Thank you so much for your praise about our staff intergrity! We're delighted you valued their honesty and helpful service. Your mention of our proper act of care truly encourages our team to continue doing their best.Best Regards,Calvin Châu, Hotel Operations Manager
SandyLu
Superior Room
Stayed in Mar 2025
Business travellers
44 review
8.0/10
Very Good
Posted on Apr 13, 2025
location is good, it is closely to opera and Japanese street. Room size is too small as phots show, so that I paid uncharge to upgrade room size.
Vito Garofalo
Premium Double Or Twin
Stayed in Feb 2025
Couples
7 review
10/10
Outstanding
Posted on Mar 31, 2025
I’ve noticed Silverland Sil Hotel, but i didn’t have the opportunity to go! So this year I’ve spent last 2 days in Vietnam in this beautiful hotel! I like the swimming pool, not too crazy, but chilling and relaxing! The floor manager Ha, she was amazing and friendly, we also had an amazing chat! Same Vi she was at the bar when I came and I asked for a mojito! She did a good job, tasty mojito . And same for Mythuan, friendly person and gently smile! Great Breakfast and also the tea in the afternoon so great . I will come back next year and I hope to stay more there .
Response from Property: Sil xin chào Vito Garofalo,Thank you for choosing Silverland Sil Hotel to spend your last two days in Vietnam! We're delighted that you enjoyed our rooftop swimming pool for its relaxing ambiance and that our team members—Ms. Hà, Vi, and MyThuận—made a lasting impression with their warm hospitality. It's wonderful to hear that you had a great experience with our breakfast and afternoon tea as well!We truly appreciate your kind words and look forward to welcoming you back next year for a longer stay. Until then, safe travels!Best Regards,Calvin ChâuHotel Operations Manager
Silver888
Superior Room
Stayed in Feb 2025
Travel with friends
4 review
10/10
Outstanding
Posted on Mar 21, 2025
I 100% recommend Silverland sil hotel. The services, the food, the atmosphere and friendly stuff, extra miles Because I very particular about the room cleanliness, but I can guarantee you that they really do their job. OMG really no joke. Thumbs up for them bravooo I will go back Vietnam just because of you guys ❤️❤️
Response from Property: Sil xin chào Silver888!Wow! Your heartfelt words truly made our day! 💖 We are beyond grateful for your glowing recommendation and for recognizing the dedication of our team. Cleanliness and exceptional service are our top priorities, and knowing that we exceeded your expectations means the world to us.Your enthusiasm and support motivate us to continue delivering the best experiences to our guests. We can't wait to welcome you back to Vietnam and Silverland Sil for another amazing stay!Best Regards,Calvin ChâuHotel Operations Manager
Guest User
Superior Room
Stayed in Dec 2024
Travel with friends
22 review
10/10
Outstanding
Posted on Jan 27, 2025
The staff at the hotel are professional, respectful and provide good customer service. Kin, Vi and Han cooked the food deliciously and were wiling to cook foods that I asked for. Housekeepers Cindy, Hien and Tran provided good services, e.g.,cleaned the room good and changed the sheets and sent my clothes to the dry cleaner and the laundry and picked them up the same day. Robin, Keisha, Louis, Anthony and Han have good customer service skills, e.g., provided information about how to get to a barber shop and scheduled me with a tour company to go a trip to the Mekong Delta. A trip which I went on and enjoyed. Bell men Tony, An and Cris opened the door and helped to carry my luggage. I like the new interior design of the place. The afternoon tea was very nice. Music was played in the background of the restaurant during the afternoon. I saw a traditional Vietnamese musical performance and it was great. They added a small gym. The gym has a treadmill, an elliptical machine and weights. I had an excellent workout there.
Response from Property: Dear our valued guest,Thank you for your thoughtful and detailed review! We’re thrilled to hear that our team members, from the restaurant and housekeeping to the front desk and bell service, made your stay so enjoyable. It’s wonderful to know that Kin, Vi, and Han catered to your dining preferences, while Cindy, Hien, and Tran ensured your room was spotless and your laundry needs were met efficiently.We truly appreciate your recognition of Robin, Keisha, Louis, Anthony, and Han for their helpful assistance, as well as Tony, An, and Cris for their warm hospitality. It’s fantastic that you enjoyed the new interior design, afternoon tea, and our traditional Vietnamese music performance. We’re also glad you made good use of our gym facilities for a refreshing workout.Your kind words mean a lot to us, and we can’t wait to welcome you back for another wonderful experience!Best Regards,Calvin Châu, Hotel Operations Manager
Guest User
Deluxe Double Or Twin (No Window)
Stayed in Dec 2024
Business travellers
2 review
8.5/10
Very Good
Posted on Jan 22, 2025
The service is great and I enjoyed the stay except one thing happened that the elevator was out of order on my check-out day, and I was asked to climb on the stairs attached to wall to the other side of building to take the elevator there. This is not user friendly at all as the stair itself is like a shoe rack attached to the wall and it’s quite hard to climb. Other than that, I am quite satisfied with the stay.
Response from Property: Dear our Valued Guest,Thank you for taking the time to share your experience with us. We’re delighted to know you enjoyed your stay and were satisfied with the service provided. However, we sincerely apologize for the inconvenience caused by the elevator being out of order on your check-out day.We understand how challenging and uncomfortable the alternative stair access must have been, and we deeply regret the impact this had on your experience. Please rest assured that we take your feedback seriously and will work to ensure such an issue is addressed more effectively in the future to prioritize guest convenience.We truly appreciate your understanding and hope to have the opportunity to welcome you back for an even more seamless stay in the future.Best regards,Calvin ChâuHotel Operations Manager
Guest User
Family Double Or Twin
Stayed in Nov 2024
Family
1 review
8.5/10
Very Good
Posted on Dec 23, 2024
Do not book family room! I’m traveling with two children so I booked a family room at significantly higher price. The hotel reception acknowledged that the room I booked was a family room and collected extra charge for my older boy. However, the room is obviously a much smaller twin room, it only had two small chairs and a tiny table, and looks exactly like the Deluxe room on their website. What got us so upset was that the reception kept insisting that this room is indeed the family room, instead of acknowledging that they overbooked themselves. It was only after one hour that they relented to let us speak to the hotel manager on the phone and he gave us an extra bed and waived off the extra child charge as compensation.  On the plus side, we appreciate Trip’s service recovery and the manager’s efforts to seek us out to explain the next day. The breakfast and afternoon tea were fantastic and the restaurant service staff were all warm and eager to help.
Response from Property: Sil xin chào Liang,Thank you for taking the time to share your detailed experience with us.We sincerely apologize for the inconvenience and frustration caused during your check-in regarding the family room booking. We understand how important it is for families to have a spacious and comfortable space, and we regret that your initial experience did not meet expectations. Your feedback about the room assignment and handling at reception has been noted, and we’ll ensure better communication and training to prevent similar situations in the future.We’re glad that our manager was able to assist you with a resolution and that you appreciated the follow-up. It’s also heartening to know you enjoyed our breakfast, afternoon tea, and the warm service provided by our restaurant staff.Thank you for recognizing our efforts to make things right, and we truly hope to have the opportunity to welcome you back in the future for a much smoother and more enjoyable stay.Best Regards,Calvin ChâuHotel Operations Manager
display123
Standard (No Window)
Stayed in Nov 2024
Couples
44 review
8.5/10
Very Good
Posted on Dec 20, 2024
Small room but relatively clean. Feels like those insta room. Lift is very slow. But nice service, good location within little Tokyo. Lots of food nearby.
Response from Property: Sil xin chào display123,Great day!Thank you for sharing your experience at Silverland Sil Hotel. We're glad you enjoyed our clean and charming "Insta-style" rooms, the convenient location in Little Tokyo, and the abundance of food options nearby. It's also wonderful to hear you appreciated our service.We apologize for any inconvenience caused by the elevator's speed and will look into this to enhance our guests' experience. Your feedback is invaluable as we strive to make every stay better.We hope to welcome you back soon for an even more enjoyable visit!Best Regards,Calvin ChâuHotel Operations Manager
Ydnew
Premium Double Or Twin
Stayed in Oct 2024
Travel with friends
1 review
10/10
Outstanding
Posted on Jan 16, 2025
I recently stayed at Silverland Sil Hiotel and it was absolutely fantastic! From the moment we arrived, the staff was incredibly welcoming and attentive. The rooms were spotless, spacious, and beautifully decorated, offering everything we needed for a comfortable stay. Breakfast was delicious, with a great variety of fresh options to choose from. The location was perfect, making it easy to explore the area. I also appreciated the attention to detail in ensuring a relaxing and enjoyable atmosphere throughout our stay. I highly recommend this Hotel to anyone looking for a memorable and high-quality experience. We’ll definitely be coming back!
Abhinav
Superior Room
Stayed in Nov 2024
Family
16 review
6.0/10
Posted on Dec 27, 2024
Overall good stay but think service could be better.
Response from Property: Xin chào Abhinav,Thank you for sharing your feedback with us. We're glad to hear that you had an overall good stay at Silverland Sil.We also appreciate your constructive comment regarding service improvements. Your insights are valuable, and we will continue working to enhance our service quality to meet and exceed guest expectations.We hope to have the opportunity to welcome you back and provide an even better experience next time!Best Regards,Calvin Châu, Hotel Operations Manager