Guest User
May 26, 2025
Extremely Disappointing Stay – Would Not Recommend
We booked Felix Hotel for a 3-night stay in Ho Chi Minh City, and it was a disappointment from the start. The room looked nothing like the photos shown on Trip.com. Everything felt old, worn-out, and unclean.
The double bed was actually two single beds pushed together, making it very uncomfortable. The air-conditioning was weak, the towels were off-white, and water took several seconds to start flowing—hot water took a few minutes to come and either shut off or turned scalding without warning.
One of the worst parts was the shower gel and shampoo, which smelled rotten, likely due to uncleaned bottles mixed with old water and product. We even found a used, dirty tissue inside the drawer of the nightstand, which seemed like it had been there for days. Absolutely disgusting and unacceptable.
Our room was at the top floor beside the stairway to the attic. Every morning, around 7–8 AM, we were woken up by loud talking, either from staff or guests—no chance to sleep in.
The hallways were dirty, with used linens and towels piled up near the elevator, making the whole place feel unhygienic. Even the toothpaste provided was watery, not paste.
We considered changing hotels immediately, but we had already paid for three nights. We left as soon as we could after that.
We will never return and do not recommend this hotel to anyone. It was a terrible experience and not worth the money or the discomfort.