Gatwick Birchwood Lodge with Holiday Parking

I booked a three-night stay (9–12 May) at Gatwick Birchwood Lodge with Holiday Parking expecting a restful stopover before my flight—but it was anything but. On the night of 11 May, a night-shift staff member came to work clearly intoxicated, speaking loudly on his phone on speaker right outside my door and in the stairwell. Repeated requests for him to quiet down were ignored. He then proceeded to knock on my door at 4:15 AM offering a towel—an intrusive and inappropriate disturbance. The situation escalated until the police were called between 4:30 AM and 5:00 AM. To make matters worse, I was later falsely accused by the hotel of being intoxicated myself, despite being on prescribed pain medication that prohibits alcohol. *********** kindly credited me £38 as a goodwill gesture, but this does not begin to compensate for the emotional distress, sleepless nights, and ongoing anxiety I now feel about staying in any hotel. Pros: Convenient parking on site Easy access to Gatwick Airport Cons: Unprofessional, intoxicated night-shift staff Loud disturbances all night, ignored guest complaints Intrusive behavior and unwarranted security concerns False accusations against me, leading to reputational damage Insufficient compensation for the trauma experienced I cannot recommend this property until serious changes are made to staff conduct and guest safety procedures.

Absolutely disgusting - booked, then when I turned up they said wasn’t a room. Asked if I could use the toilet, they said no, I went anyway, no wonder they didn’t want me to. Health and safety would have a wonderful time there. Absolutely gross.

Extremely cold draughty room despite heating being on. Had to sleep fully clothed under the duvet and still on the cold side

It took us forever to know how to check in. The door instructions are beyond confusing and no one would answer any of the numbers. We were outside for a long time calling lots of numbers and trying to get help. We also had a shared bathroom that was nasty...

Dilapidated run down and difficult to manage if you don't have good phone service as there is no reception desk for.this property

Said on website shuttle bus available but hotel said there wasn't one, cost us £20 each way in a taxi. Websire stated 12pm check in, got there at 1pm no one there. Room was very basic, no lighshade, couldn't get tv to work. Our room door was uneven & didn't feel safe. When we left at 0545 front doir was wide open. Staff didn't speak much English. Was not impressed