Mercure Hotan International Pedestrian Street Branch

The room is spacious and bright, and the bedding is soft and comfortable, giving people a home-like feeling. The hotel's mattresses and pillows are very comfortable, and I slept soundly and comfortably. The temperature adjustment of the room is very humane and the stay is very comfortable. The front desk staff was friendly and attentive, and check-in and check-out were very quick. The hotel's staff are friendly and always available to help, which makes people feel caring. The room service responds quickly and all requests are met in a timely manner. The hotel's design style is unique and full of artistic sense, which makes people shine. The lobby and public areas are clean and tidy, with an elegant atmosphere suitable for relaxation. The breakfast has a rich variety, combining Chinese and Western styles, and tastes very good. The hotel's restaurant has an elegant environment, exquisite dishes and good service. This stay was very satisfying, both the hardware facilities and the service quality were impeccable. The hotel has done a good job in details, making people feel comfortable and convenient from check-in to check-out. Very cost-effective

The most satisfying hotel during this 14-day trip The hotel has a strong sense of design. There is a large dressing mirror at the bathroom door, which is very convenient. Although I said the hot water kettle is useless, it is very beautiful. There are several different drinks thoughtfully prepared in the refrigerator. Hot tea, coffee, etc. are also carefully prepared. Humidifier smart toilet is easy and convenient to use The bathroom and washbasin are separated into three parts and do not affect each other. Super cost-effective and highly recommended

[Complaint Exposed] Beware of this hotel stealing customers’ Ctrip accounts and posting positive reviews! He must be exposed! What happened: 1️⃣ Check-in trap: The booking did not include breakfast. When I checked in, the front desk said that I was a Huazhu member and that they could send me a breakfast. I needed a Ctrip verification code. I didn’t think much about it at the time and told her after receiving the verification code. 2️⃣ Abnormal discovery: Four days after checking out (February 17), I logged into my Ctrip account and found a hotel review that Ctrip rejected and was suspected of being false! I am very puzzled! I haven't reviewed this hotel yet? And the release location is Hotan, Xinjiang, and the release time is February 15th! I left Xinjiang on February 13th, how could I possibly post this review in Hotan! And I didn’t take these photos! Ironclad evidence: • Time and space contradiction: I left Xinjiang on February 13, so it is impossible for me to post comments in Hotan • Device tracking: Ctrip backend shows that the login device is the hotel front desk iPhone • Operation record: I have never made a review 3. Platform processing: Ctrip customer service responded quickly, verified and confirmed that it was the hotel that violated the regulations, and has taken corresponding measures. Ctrip responded promptly in this regard. They immediately arranged to find the cause and gave me feedback. On my login device, I clearly saw that the hotel front desk staff had logged into my Ctrip account using an iPhone, asked for my verification code in the name of sending me a breakfast voucher, and then logged into my account to give themselves a five-star review! This behavior is really infuriating! Nature of the incident: The hotel is suspected of committing fraud through the following means: 1. Using free services as bait to obtain verification codes 2. Illegal login to user account 3. Posting fake positive reviews 4. Violation of consumers’ privacy and right to know Rights Protection Statement: Such behavior that breaks the bottom line of business ethics must be exposed! Evidence has been submitted to the cultural and tourism departments and the 12315 platform of the State Administration for Market Regulation, requiring: 1. The hotel involved publicly apologized 2. Huazhu Group thoroughly investigates management loopholes in its franchise stores 3. Ctrip strengthens account security protection mechanism Warning reminder: Consumers are advised to be wary of the "verification code request" trap and check the login devices of each platform immediately!