Name: Crowne Plaza Houston Galleria Area
Address: 7611 Katy Fwy, Houston, Texas, 77024, 7611 Katy Fwy, Overseas, United States
Rating: 7.7

Crowne Plaza Houston Galleria Area Photos

Crowne Plaza

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Room is clean and service in front seat is very clear

Restaurant

24 hour reception

Parking

Luggage storage

Swimming Pools

Wi-Fi

Pets allowed

Breakfast

Non-smoking room

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Chinese

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Standard King Room

Two Queen Room

Standard Room

Accessible Queen Room with Roll in Shower

 Upon check in, we went to our room only to find out the key card/lock would not work.  The concierge was very helpful and said he'd send the engineer up to assist.  We waited about 10 minutes, but I understand the engineer was very busy assisting with other patrons' key card/lock issues.  So we had to leave the hotel for dinner and come back.  The concierge said he would have the engineer test the card/lock to ensure we would be able to get into our room later that evening.  Upon our return to the hotel room, we still could not get in.  We contacted the night concierge,and she called the engineer.  We waited another 15 minutes for him to show up.  At that point, he troubleshot the issue and could not get into the room.  He said he would need other tools to get us in.  So we waited another 10 minutes in the hot and muggy hallway for him to come back with crowbars.  He was finally able to get us in; this was after about 30 minutes total of waiting in the hot hallway.  

Now I do not blame the engineer or concierges; they were just doing their jobs to the best of their abilities.  But a very nice hotel like yours should have a better fail safe system in place than crowbars.  Kind of scary that someone could pry open a room with a small crowbar or two.

The breakfast is good, not a buffet but an order. The overall is ok, but there is no self-service laundry facility, which is inconvenient, and there is no hairdryer in the room, so I don't bother to ask for my short hair 😅 I lost a three-in-one charging cable here, but I couldn't find it. By the way, there is one elevator that is not very easy to use, and it is wobbly.

This hotel is very accessible to the Galleria. It is clean and they have security patrolling the parking lot. 

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Houston

United States

Texas

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