Grand Palace - Couples Only 18 Years Plus

Second visit to this amazing hotel 🏨 this year I actually sometime being much more interactive in the hotel though have a room with pool access and a sea view totally rocked, food was incredible as always. Staff were amazing and I’m going to say I will be going back again. Thank you so much

hello we are coming to your hotel for Christmas & New Year 2024 we are trying to find out if you hold a special gala dinner event for Christmas & New Year if so what is the dress code please? This will be our first visit to the grand palace hotel, but we have been to egypt 32 times We use to go to Sunrise hotels, but have found this too be too busy at these gala dinner events, so have decided to come to visit a new hotel can you please advise, sorry i have done it this way but cannot seem to get an email address for the hotel anywhere, and have not had a response from Blue Bay Travel/Red Sea Travel

We stayed at the Grand Palace July 2024 The airport wasn’t particularly crowded, but Passport Control was very slow, very few personnel on duty. We had booked with Red Sea Holidays and were met outside the airport by the reps. We were told there were another 6 passengers for our transfer and one stop before ours. We decided to take a taxi that we negotiated down from 20 to 15 Euros . We arrived at the hotel at 10:30pm. The check-in was quick (no welcome drink) and we were taken to our room on the top floor of the “5000” building (Junior Suite – Sea View). Not easy to find your way around to begin with, there’s a resort plan of sorts available but not very good. Our room was reasonably spacious with the bed, a sofa and table. Plenty of hanging space, shelves and drawers. The large TV is fixed to the wall opposite the sofa so is not ideal for watching in bed. English speaking channels were BBC, CNN and 2 movie channels. There was no full-length mirror in our room, though some rooms do have one. The bathroom had a walk-in shower which worked well, though we are not fans of rainfall showers. The fridge (which was only slightly colder than room temperature) contained bottles of water and large bottles of Coke, Sprite and Fanta. Everything in the room was in good condition. Our room was kept reasonably clean but the pigeon poo that was on the balcony when we arrived was still there when we left, also we had to ask for more shower gel on two occasions. The deckchair style chairs on the balcony were in a grim condition. Free Wi-Fi is only available in the Lobby and the Lobby Terrace. Hotel wide coverage is available at a price, as an example 25 Euros for 1 device for 10 days, 75 Euros for 4 devices for 10 days. The free service is very poor and we heard that the paid-for service was not much better. The main pool was kept reasonably clean although it could do with maintenance to replace the many missing small tiles. The sunbeds around the pool are all large circular ones with built-in collapsible shades. At first sight we thought they would be difficult and possibly uncomfortable to use but in fact they were excellent and very comfortable. Each bed is large enough for two people but many people used one each. Some people were at the pool before 5:30am to reserve their ”special” position but if you are not choosy there is no need to be there before 9am. Despite the cleaning that went on around the pool areas it never appeared to be that clean. We ate all our breakfasts and lunches in the buffet World Restaurant, there was a very wide selection of food available, mostly of reasonable quality. Being an Arabic country there were no pork products, so no full English. Drinks were self-service at breakfast, lunchtime drinks service was usually, but not always, quick. For dinner we ate at the Italian 4 times, the Asian twice and the buffet the rest of the days. The a la Carte menu choices were not particularly large and there were extra (high) charges f

We were very disappointed with the food at the Hotel and ended up just eating breakfast there, we went out for dinner every evening. We both got ill on the second day and we weren't the only ones that were ill unfortunately. The Hotel is beautiful and also the rooms, couldn't fault anything. Staff are the best, so friendly and hard working. Stunning beach and pools. WIFI was up and down and was expensive. Such a shame about the food ... we won't be returning to Egypt because of this.

I have just returned from the grand palace. If you are wanting to relax this is the place for you. I stayed in a room with pool which was amazing. The staff especially Ahmed in the reception bar were fabulous. He looked after me from day one until I left. Noted when my drink was finished and another would be on its way. He was just amazing. Mohammed cleaned our room daily and was very polite did a great job. Ahmed in the Asian restaurant was very attentive and just a lovely man. He made sure I was well looked after. Raulf (the cats papa) was the highlight of our evenings. A gentleman who loves his cats. Such a kind man. All the staff were polite and deserve to be tipped. These people work long days in extreme heat to take care of our every need. Overall the hotel is great. Food was plentiful and always somewhere else to try if you don’t like what’s on offer. Asian was my fave (sizzling oyster beef) 🐷🤤 I do think the hotel needs to offer some entertainment of an evening even if afew nights a week, some upbeat music in the day and definitely rethink the drinks. Buy your favourite alcohol at the airport so you can top up what is served. Thankyou grand palace for a lovely holiday x

Just returned from 2 lovely weeks at the palace my 4th time, reception always extremely helpful and friendly, lobby bar waiters can’t do enough for you they remember your drinks good prompt service however red wine could be better, had a swim up room and Sammy did a great jobs changing beach towels daily and keeping room pristine,always leaving plenty of water, asking did I need anything, and great thanks to Mr Nader who sorts this out in advance for me he is always around making sure the guests are happy , the beach again well cared for by the staff who work so hard especially the waiters Ahmed in particular goes out of his way to serve you, the beach mattresses are very worn however and some need replacing , the food at the beach club freshly cooked and lovely for lunch over looking the sea , many nice restaurants to choose from for a change from the main restaurant The World but always a great choice however in here , Feel the hotel could do a few more things like the Makadi spa example someone cleaning sunglasses giving cold flannels out cucumber facial’s round the pool /beach at the end of a long day in the sun these little extras a nice touch would highly recommended this hotel for your future holiday 🌟