"Over all the experience was fine however i think there is chance of improvement that can take the hotel to totally new level. Negative feedback: Rooms needs to be renewed for real and make it matching more with modern rooms, room have clear smell of old rotten clothes, but room service was still doing amazing job on cleaning the room and make it smell better , but once the air fragrance is done room smell back again, I don’t recommend first floor in the center for families with kids as literally so noisy and can keep hearing people keep going and coming and can wake up your baby, but i can only blame myself as i choose to be in center. The pools is nice but the Island resturant requests operations is weird Its called pool restaurant at the same time they ask you not to come wet and dont come from pool side directly to the restaurant!!! So why your making a ladder directly from pool to restaurant then ask guests not to use and go all around to to to the restaurant. I had an emergency and wanted the clinic as my son finger was hurt and went there and it was closed and not working with no time or schudele added in the door Lucky for me the resturant manager behind the clinic helped me out and got me some stuff to solve issue Thanks Mr Ahmed along with the pool boy. Positive feedback: Best service ever everywhere specially at the main restaurant i even went to best hotels in Egypt before didn’t get an amazing services like this, every one of the stuff literally helping from the heart and makes you feel welcomed Keep up the amazing work and work the negative feedback definitely would come back and next will be 10 out of 10 enshallah"

"This hotel is absolutely amazing. It offers the best value for money I experienced in Egypt. The staff were friendly and helpful, and the location is excellent, making it convenient for daily excursions. It's also not far from the beach."

"the place is a bit far away from the airport (around 45 min drive). breakfast was ok, restaurants are nice. view is great"

"The vacation was really amaizing, the staff kindly, the animation team is nice and funny, we come back soon"

"We have stayed at the Grand Makardi 6 times over the last few years, but this is the first time since the outside renovation work has been completed. We always have a fabulous time but this year topped it. The work that has been put into the pool and restaurants is fantastic,the new restaurants are great. It is also lovely to see the same old faces from the gardener's to pool lads to management. The lads on the bar at the top bar where the entertainment is held are great and again the same faces that we have seen over years ( good morning & masoud comsa) See you next year xx"

"The power went out 6 or 7 times a day. The wifi went down when the power went out. Everything else was OK. The food was good, the people were friendly, and I thought it was clean, not as dirty as people say online. The location was quiet."

"There weren't many Chinese tourists when I went in April, mostly foreigners. Luckily, the weather was nice both days. The room with a direct ocean view was just okay, but the garden and side ocean view rooms looked nice. Maybe it's just my Chinese palate, but I found the breakfast very average – mostly eggs and bread. Dinner was alright, but my travel companions didn't like it. Kokomo and a burger joint in the nearby shopping street were pretty good. It's a bit of a 20-minute walk to the jetty; you can take a free shuttle bus or a paid shuttle (US$3 per ride). The hotel service was quite good. They generally greeted us and asked our questions proactively. They called our room the day before check-out to ask what time we were leaving and arranged for a concierge to collect our luggage. Since we checked out at 6:30, they even prepared a breakfast box and coffee for us (the box was very generous, containing two bread rolls, yogurt, juice, mineral water, and fruit). Overall, it was a very good experience."

"Firstly I must say this hotel is absolutely beautiful from the design of the building to the esthetic look, unfortunately it goes a bit downhill from here firstly our room was large with 2 huge king-size beds and a plung pool for ourselves and 3 other rooms, not a problem but it is when we have paid extra for exclusive use of it !!!!! We found families and other couples who really shouldn't have been using it I phoned reception on quite a few occasions to complain but was told anyone could use it ! Next is the pool, there are two one quiet at the back of the hotel and one forward of the hotel, the quiet one is spoilt by the kids club where there's screaming kids and A LOT of noise building of the new spa facilities. There are no pool activities only music playing so the older kids are quite bored 🥱 The food is ok but it was catered for the locals as it was Egypt's annual holidays, we didn't go hungry but the sweet section is the same every night. The evening entertainment nothing apart from tape on repeat as it played the same music every night 😞 absolutely nothing to entertain the kids crying screaming and running about because of being boared. The hotel beach is absolutely spotless and plenty of sunbeds and you can get drinks and food, it is very safe for children as it's only knee deep with no reef. You can get a tuk tuk outside the hotel to take you out very cheaply to a bar or a restaurant. Now here's where I must complain to management about the cleaning of our room or lack of it.! Yes the hotel is clean but unless house keeping is kept on top of it the rooms it will soon be very dirty, our shower wasn't cleaned properly in the 2 weeks the floor was slimey and the shower screen wasn't cleaned and the floor was only swept 3 times. Now onto the spa 😯we used the spa on our last day for a shower as we had a late pick up, you have a serious health risk in the ladies showers the floor is absolutely filthy as in photos. Would we return to the Double tree mangroovy hotel NO."

"Check-in at the front desk was incredibly slow; I waited for half an hour."