JAZ Neo Saraya Palms

The property features clean facilities, spacious rooms with stunning views, and a great location near the beach and shops. Guests enjoy exceptional staff service and a diverse, delicious breakfast.

Hotel has been fantastic for start to finish . Food on point every night. Aqua park and beach are an added bonus to the resort. Dragon is amazing in the entertainment team… hotel amazing and all round a fantastic trip. Already planning 2026!!!!!!

We vacated at SARAYA PALMS for 3 weeks from July to the 16th August. This hotel has so many plus points. We stayed in room 2011 a 2 bedrooms suite. Although should have been 1 double and 1 twin room. This caused a bit of a grievance for my family of 4 - with my daughter 21, son 15 and a 4 year old daughter who was sharing with me. The apartments are huge with separate kitchen and living areas. I’d have liked a tv in the rooms. It’s nice to just wind down with. The pool area was a little on the small side. And the pool was actually hot in the first 2 weeks we were there. Strangely cooled right down in the 3rd week. You NEVER have to reserve a beds - which I never do anyway. Great little pool bar with a really lovely server - always in a cheerful, mischievous mood. Snack bar opens after lunch finishes. Lovely chicken subs, cakes, fries etc. The restaurant - food was really good with a really great service. HUGE shout out to HANNY & MOUSTAFA. You find these guys walking throughout the buffet ensuring everything was perfect. These guys run a tight ship and anything you need they could help with. Hot, fresh food. It could get a little same old - but then we were there for 3 weeks. Snacks should be available in the evening - just sandwiches, pastries or crisps. As there’s nothing to eat after the restaurant closes. Entertainment guys were great. Really a lot of fun and some great dancers. However the female entertainment staff could do with some more training. Very young, subdued and not very approachable. I found the hotel could have more for kids. At night after dinner there’s only 1 pool table, 30 minutes of kids dances and that’s it. Really could do with some games, machines and activities. Evening entertainment was the usual dancers, belly dancers, singers etc. Karaoke on a Friday which could really be continued every night after entertainment as once the show was done there’s not much to see or do. Karaoke was also done by holding your mobile phone - it’s just too awkward. Have a tv screen available and again after shows do a karaoke disco. Everyone gets engaged with it and has a laugh. The water park is phenomenal - grab a shuttle at reception. The food and drinks are included there. I have ME & Fibromyalgia so struggle to walk for long. If you go to the main reception they’ll drive you to the festival and pick you up in a golf cart. What I need to say is this hotel is spotless. To have full marks for me - it really needs more entertainment , snacks available in the evening - there’s nothing available if you get peckish. More kids activities, games etc, also more sugar free drinks should be provided. Staff were really what make this place. Everyone is so hard working. Great hotel if you want away from the hustle & bustle and have a more chilled time. Was definitely not what we are used to but really enjoyed our time. Use UBER for taxis. They’ll text you with stupid amounts - just tell them to cancel and wait - ALWAYS pay