Roma Host Way Hotel & Aqua Park

If there is a 0 point, I will choose 0 without hesitation. This hotel is really very, very bad, and the pictures are completely different from the actual situation. Problems: 1. Discrimination against Chinese people. When I arrived at the hotel that day and checked in, I told the front desk clerk that I wanted a room with 2 beds. The clerk said ok, your room has 2 beds, and there is no more. Then the worst room in the hotel was specified. Later, I said I wanted to change rooms or pay extra to upgrade, and they said that they were all full and there was no room. Forget it, I also planned to make do with it, and then at more than 11 o'clock in the evening, I really couldn't stand it. The toilet was smelly, the shower was broken, the floor was broken, the wall was hairy, and the air conditioner was super noisy. The key is that the bed was broken. I complained directly to the platform, and the platform's customer service helped me communicate that I could change rooms or change hotels. I thought there was no chance to change rooms. The front desk told me that it was full. Who knew that the front desk knew that I complained and actually took a bunch of rooms to help me change. I changed 3 rooms, which were all similar, relatively a little better than my room. Later I accepted the third room, but I regretted it later. I couldn't sleep at all. I won't say more. My heart can't take it... 2. The hotel location is about 500 meters different from the actual location. Taxi drivers will make mistakes. 3. The late check-out fee is $20 (later the platform customer service helped to bargain for half). The fee is unreasonable. I can just run away without paying, but I thought I wouldn't lose face for the Chinese, so I gave it to him! After I paid, the front desk clerk asked me to write a message that I was very satisfied with their hotel and promised not to give bad reviews or complain. Oh my god, I don't know if I wrote it or not. You can enjoy the pictures below. The video has been uploaded to let you listen to the tractor-style air conditioner. Videos 1 and 2 were taken during the room change process. Video 3 was taken at 7 o'clock in the morning after changing the so-called best room and it was so noisy that I couldn't sleep. The last three pictures show that the hotel charged me $10 and required me to sign a review that I was very satisfied with the hotel. Oh my god, I got mad on the spot, and then the hotel clerk said that I couldn't leave without signing. Naked threat! I firmly said No. As a Chinese child, I should have the courage I should have. At the same time, I was on the phone with the customer service of the Ctrip platform. The customer service said that she would come to communicate. After the communication, the result was that the customer service asked me to sign, saying that they could not communicate and asked me to sign anyway. Such customer service should be fed to dogs. The reason she said was that she was afraid that I would be in danger. In order to ensure my personal safety in a foreign country, I should forget it and sign it to ensure safety. Wow, forget it. I said that I could not sign in English, but only in Chinese, so I signed the sentence in the picture below. Anyway, these Egyptian dogs could not understand it. It was a very bad experience. To be honest, Ctrip’s customer service did not help much. They said that the room fee was 20% off and the cash was returned to 49 yuan. It was all nonsense. My international roaming phone bill alone cost dozens of yuan. Later, Ctrip also called to ask me how to solve this matter. I said that you must immediately remove this hotel from your platform to avoid continuing to harm our compatriots. As a result, Ctrip could not meet my request. If you want to book a room on Ctrip, you really need to think carefully, after all, there are so many platforms.

Small room, old facilities, far away

I spent 4 days quite well