Palm River Hotel

Not a cheap hotel, but worth every penny. It was excellent in every way. Location is good. Free shuttle bus to Victoria Falls. The staff are all very friendly and helpful. Service was excellent. Would stay here again.Able to visit Victoria Falls, and cross the border into Zambia for a game drive to see white rhinos.

The Palm River in Zimbabwe is a tranquil waterway located near Victoria Falls, one of the world’s natural wonders. It is known for its peaceful atmosphere, lush vegetation along its banks, and the rich wildlife that can be spotted in and around the river. Tourists often enjoy boat cruises on the Palm River, where they can see elephants, hippos, crocodiles, and an array of bird species in their natural habitat. The river also provides stunning sunset views, making it a popular spot for photographers and nature lovers. It combines relaxation, adventure, and natural beauty in one destination.

Excellent rooms in beautiful setting on the Zambezi river. Friendly and helpful service, good food served in a charming setting. Close access to wildlife drives and Victoria Falls. Recommended for individuals and couples. Very happy to see wildlife wandering through the grounds

Food was great and the service top notch, and the decor very pretty. And a real bargain for someone coming from NJ! The hotel is lovely as well. Highly recommended.

What a fabulous experience. Beautiful hotel, wonderful staff, amazing food, and the prettiest views. The hospitality shown towards us was unmatched. From reception to wait staff, we could want for nothing. All our excursions were booked with professionalism and a smile, and our transfers (whether to town or the airport) were seemless. I highly recommend a stay at Palm River

Location is quiet and away from the hustle of town and only about 15 min drive to the Falls. Right on the Zambezi River with wildlife on property. They provide the first stocked minibar (sodas and beer) complimentary and have a nice coffee and biscuit selection in the room. Good shower pressure. While sitting in the dining room one evening, we felt as though we were in Zimbabwe during the Victorian era which was a lovely feeling. Agree with others as this is definitely not a 5 star hotel at least by US standards. Room and bath were spacious yet room lacked the extras. No robe, no slippers, no Kleenex just a little 4 in a travel pack, no proper closet or chest of drawers. The soap dish on the bathroom counter was glued down! Definitely not a 5 star trait. The check-in process was not ideal as there was another family and they gave us all the speech at the same time and the other family monopolized session. Then when she returned passports she gave all to the other family and left to us to sort out. Not very personalized service. Our room was a little tired with stained and ripped carpet. It is the little things that they seem to be missing. For example, we had a note pad but no pen, when they refreshed the coffee station, they did not refresh the sugar nor wash the spoon we used the previous day. They did not replace the Kleenex travel pack until we asked. As others have mentioned the dinner menu selection is limited (but a decent variety) and the service is very slow. We had dinner at their sister property and the food and service was much better. We booked through a package but I did an online reservation check and our room (standard) would have been $700+ a night. That is Ritz Carlton level pricing but this hotel is definitely not RC level. We are very seasoned travelers both throughout US and internationally and I am a previous hotelier so have a good sense of the various levels and would say this property is 4 star at most.