Best Western Hotels in Ilford

Apart from the lack of car parking spaces, not bad. Good location, close to the town Centre, room was a good size and tidy, maybe the carpets could do with a Hoover, breakfast was a hot self served breakfast and the staff was friendly. Would come again.

Made a booking with them for the 2023 easter weekend as we were attending a 4 day event in London. Booked it early to assure we could attend, and it the time I made the booking they carried out a card check, they actually ended up doing this 3 times over the period i had the booking, the first taking £76.50 just after i booked (I had chosen the book now, pay on the day, so i was surprised at this) 2 months before the event they did the same again, all cleared. 2 weeks after that they said my card was invalid, with insurficent funds (It wasn't), and had 23 hours to sort it, so I put my credit card information in (plenty of available credit), they rejected it say invalid car (it wasn't), so i checked the details and they were correct. The next day THEY cancelled the booking!! Leaving me without a hotel for the event, as everywhere was booked up. I'm sure they realised there was an event on after taking the booking, and wanted to resell it at twice the price. PLEASE LOOK FOR A DIFFERENT HOTEL, as these are untrustworthy, and WILL leave you in a bed situtation. They don't answer messages when you ask them either!! Fraudsters and charlatons!! (I didn't actually go in March, but had to choose that to get on here and warn people!)

We visited at the end of August 2021 and the experience was not a good one! Confronted with a pleasant young man only to be put in a room for a single person ( we are a couple ) right at the back of the hotel with a long hallway and flights of stairs we had a few pieces of luggage as we were going to a wedding the next day. Not happy with our room but we could not change it as no more rooms were available. We were told perhaps the next day. We were also informed that continental breakfast was available daily but we could see no evidence of this as the restaurant was closed up from the inside ( see pictures) Our room was changed the next day but we had to go a wedding so asked if we could move in later no! Was the blunt answer no consideration shown as they put us in a small room! We had to move immediately or soon as. Also the restaurant still looked like a building site and in the corner was a dusty table with dirty plates, when we complained, as we were informed before we arrived there was continental breakfast someone was called in to clean the table and put bread, milk and a couple of boxes of cereal to appease the situation ( see pic ) it was terrible The rooms are not that great and you can hear everything through the walls. A few days in the restaurant was cleaned up and a full breakfast was being served but that was a little to late as we had only 2 days left of our stay and the previous days we had to buy our own breakfast when this should have been provided as we paid for this!!! Parking is also not so great first come first served and parking in the surrounding streets is awkward my best advice from our experience is to avoid this place and find somewhere else!!! The staff there at that time showed no consideration professionalism or courtesy for our situation and tried to fob us off regarding the breakfast situation and our room.

Noora never fails to go above and beyond every time we touch base, never fails to accommodate us fully and provides excellent customer service. Towels needed no problem toilet roll no problem parking info. Absolutely anything needed ask Noora. We stay in a variety of travelodge locations Inc Barking Becton Dagenham Ilford etc and would recommend any travelodge to family and friends.

The hotel was good and clean. Hotel was also in a very good location and had parking

the Man running the place was pleasant and helpful even though he wasn't expecting to figure out where to park an Hgv for the night, as no one thought to check parking when booking it, possibly only small hotel in that town that could get me parked up without to much hassle, he even came out and assisted me with reversing up the road, and even though no food served there, he was knowledgeable of local food places and i did get impression nothing would be to much trouble for him, shower was interesting trying to figure out but there was Brew gear in the room, and clean towels that actually felt fresh and clean, and unusually there were no strange odours damp etc either the place has just been given a full facelift or there cleaners are well above average,

Pros The hotel is very much like a Premier Inn, the beds were comfortable and the bedding was exactly like Premier Inn. The decor of the room was also the same colour. Cons There was no soap or shower gel in the room and the shower head could do with replacing and the towels are not sympathetic to larger people! You definitely need bigger towels. Also despite turning the knob on the radiator, it wouldn't turn down in our room and it was scorching to touch. We had to sleep with both windows wide open which of course made it very noisy as on a main road.

The accommodation was reasonable to see but was not a very tasty hostel to stay long. For the money it was really just to do.