The Monarch at Chakan Midc, Pune

I like this hotel. But they did not reply the pick up service availability by the mail. So I spent non-expected time to find the available vehicle. Their response need to improve. Except that, It was good hotel.

Room service & toiletoiers are up to mark. Resturant is little congested. Queen size Bed is comfortable for tall guy. Overall looks good since there are couple of option available in the Chakan area with medium budget.

Neat & clean room within Industrial area MIDC Chakan recommended to stay to avoid traffic of City for commuting, good choice & quality of foods, supportive staff, very small swimming pool just for showcase, hotel don't have smoking rooms available

There is no bell boy for luggage, one hotel boy came 8am in the morning for iron my sleep was disturbed.

Firstly this was a great place to stay earlier but days passed they have compromised on infrastructure , services , SOP and finally the customer handling. I was offered to change my room multiple times. The AC ducts on their 12 floor rooms get a loads of vibration and hence I had to make a video of the same at 1:00am then they took sweet time of 1 hr to analyse later they turned off the respective AC. Next day : they have only 5 iron boxes on the entire hotel and one of them which I had to struggle on phone for 1 hr was not working at all. Since my stay was for longer duration I had to use laundry. They take ur signature while receiving clothes but not at the time of delivery so one of my laundry delivery gave me a surprise of Logo on t shirt melted . They did not even care to address it they just kept it as a surprise for me. Later the next day T-shirt and brief was given for laundry the next day evening I heard a bell ring in my room since I was occupied in resting I couldn’t attend , then they marked it as laundry received. Now I have lost the last laundry T Shirt and Undergarment. Other challenges u would face 1) Toilet Faucet lacks pressure 2) Torn Blankets 3) Juice dispenser in their restaurant has chrome paint chipped on the tap area(Which might chip and enter with juice again) 4) Lethargic staff - Don’t even care to fill water while having food For any complaint if u raise ur voice even a bit due to impatient mind it they will disconnect your call. Think twice one prepared to experience all this

Hotel is good and in proximity to office. Main issue is with restaurant . I found tiny cockroaches roaming in salad section which I showed to the captain and staff which they cleaned up and covered the hole . This will lead to food infection if hygiene not maintained. Microowen they have only one which doesn't work if any requirement is there . It's under service from 2 weeks. Restaurant manager Sachin is pathetic , no sensibility in handling customers. No support from him whatsoever always have negative answers for anything . This attitude needs to be changed else hotel rating will suffer. Bats young ones found roaming on 9th floor corridor. Gym AC had maintenance issues no idea if it's resolved anyways even after informing nobody cares to update. Many minor things to be taken care management cannot just ignore. Goodthing is rooms are good and room cleaning staff are polite and helpful.