"I rarely give bad reviews to family-friendly hotels, but Mermaid is one of the few in the Jiangsu, Zhejiang, and Shanghai area that deserves a negative review. On the first day, we arrived at 2:00 PM, but couldn't check in, which is normal; check-in was supposed to be after 3:00 PM. The front desk told us they'd give us two tickets to see the circus first, but we knew nothing about it. The circus tickets were supposed to be included in the package, not free. This gave a bad first impression; the front desk staff seemed untrained. When it came time to check in, even though I booked two rooms for two families, they insisted on giving us rooms far apart. I don't know how they arranged it? They even said they were already occupied. I'm speechless. We registered together as a group of two families, but I don't even want to talk about it anymore. On the second and third days, breakfast was served at 9:30 AM without any extra food, not even a salted duck egg. This happened for two consecutive days. On the second day, I specifically asked if they wanted more, but no one paid any attention. The restaurant was chaotic. I stood there for ten minutes with my coffee, unable to find a seat; all the tables were empty and waiting to be cleaned. On the last day, the kids were slow getting ready, and we arrived at the restaurant at 10 am. The staff at the door said breakfast was over and we couldn't eat there anymore... These staff members all seemed to be young, probably holiday workers hired by the school. Their manner of speaking really needs serious training. Oh, and about ordering takeout, I called the front desk and told them the delivery rider said he'd given the order to them and the robot would deliver it. The front desk replied, ”We don't handle takeout; the rider operates the robot himself.” So I asked the rider what happened, and he said, ”The elevator couldn't be used, so I handed it to the front desk, and they said the robot would deliver it.” This experience, this feeling—you have to experience it for yourself. No exaggeration, just my honest impression. I hope you can improve."