Schonefeld Hotels with Wi-Fi

"Absolutely perfect location – it took just 10 minutes from leaving the hotel to getting through airport security. Surprisingly, it was very quiet at night, even though I slept with the window open. Check-in took only a minute thanks to the self-check-in kiosks, which was very convenient. There is also a nice bar in the lobby downstairs. The only small downside was that the sauna is open only until 10:00 PM and requires an extra fee. Other than that, this is an ideal place to stay if you have an early flight."

"I am writing to formally document a series of service failures, inconsistencies, and a safety concern experienced during my recent stay at IntercityHotel near the airport in northern Germany. Upon arrival, I encountered unprofessional conduct at reception. Despite the desk being empty, two staff members failed to acknowledge me appropriately, avoided eye contact, and instructed me to wait in a dismissive manner. Although self check-in machines were available, no guidance was offered. I had to identify and request to use them myself, receiving only minimal and inattentive responses. During my stay, I requested a basic item (a box of tissues) from housekeeping, which was never delivered. This reflects a failure to fulfill a simple and reasonable guest request. More concerning was the inconsistency regarding late check-out terms. I had agreed with a morning receptionist (Amy) on a late check-out until 3:00 PM for €35. However, when I reconfirmed this with the night receptionist, I was informed that check-out was only free until 1:00 PM and that each additional hour would cost €50. This contradiction indicates a lack of internal coordination and transparency. As a result, I was compelled to leave earlier than planned. Additionally, my interaction with breakfast/lounge staff was inappropriate and unprofessional. I was met with visible irritation (sighing, dismissive tone), condescending remarks regarding my order, and poor service delivery. The coffee provided was of unacceptable quality (containing grounds and served in a visibly dirty cup). A request for almond milk was handled with reluctance and discourtesy. The final remark, “enjoy your coffee,” was delivered in a sarcastic and unprofessional manner. Importantly, I also encountered a safety issue in the room: I found a piece of broken glass on the floor at the entrance of the bathroom. This represents a clear lapse in cleaning standards and poses a risk of injury, which is unacceptable in any hotel environment. While I acknowledge that the room was otherwise clean and comfortable, with good air conditioning, and that the bathroom facilities and breakfast offering met expected standards, the overall experience was significantly undermined by repeated service failures and the aforementioned safety concern. The pattern of behavior observed suggests deficiencies in staff training, internal communication, quality control, and basic service standards. This falls below what can reasonably be expected from a hotel operating under a recognized brand. I trust this complaint will be taken seriously and reviewed internally to prevent similar experiences for future guests."

"The hotel can only be reached from the airport by taxi, about 20 euros, walking is very problematic. The room is good, very clean, the breakfast is good, could be more vegetables. We arrived late, had a hard time with registration, entered the wrong booking number."

"It was really nice. The price is affordable. Facilities are okay. The staff is friendly and helpful. I can recommend this hotel to stay in 🙂"

"The hotel has a great price performance ratio. In the immediate vicinity there is a supermarket as well as restaurants for shopping and food. The rooms are large and have a kitchen. The bus is right in front of the door. The location is not quiet but quiet. You need about 20 minutes to the city. When you come to visit, we will stay here again. Equipment and rooms are in line with the description."

"The hotel is near to the Airport BER in a region with several hotels and B+B almost on the meadows. Despite this they still charge you for about 30 Euros parking fee per night. The room is clean but tiny and very basic amenities. There is no bottled water or water kettle or tea and coffee at your room. The breakfast is ok but kind of in the lobby. So for this price which insn‘t cheap you can only expect very basic things. The airport transfer by bus costs 3.5 euros and takes about 7 min bus ride. It leaves every half hour in front of the hotel."

"Artived at 11pm took over an hour to find my room. Two customers prior to me had been sent to rooms that had customers in bed. I assume they over book the hotel, hoping people cancelled or dont turn up. The hotel had an electrical charge noise and feelnabout it. Possibly from the airport."

"Even though old hotel, clean and nice breakfast!"

"The room is very clean and the size is suitable. There are many kinds of breakfast downstairs, and the breakfast time is very long, which lasts until 11 o'clock. It is also suitable for people who are not in a hurry to catch a flight."

"Ottima sistemazione a 10 minuti dall’aeroporto. Hotel nuovo o quasi, la nostra era una camera family da quattro molto spaziosa, pulitissima, con due televisori e molto comoda. Eccellente! Ci sono due-tre ristoranti raggiungibili a piedi"