Muthu Alexandra Hotel

The hotel is located nearby the harbor so it is a walking distance to everywhere. But the building itself is old.

All the front desk personnel are the best asset this hotel has. The place could do with an update of their appliances and furniture in their rooms. Soft furnishings are ok. The cleanliness could be a bit better. They lent me slippers so I could use the steam room and it was a great addition to my stay. Overall I give the place a 3/5.

Nice hotel pool wasn't opened mind you. Breakfast was magic

This hotel was conveniently located and the hotel itself looks impressive from the outside. We stayed in a family suite which is in more of a motel-type building behind the parking lot. The room was spacious, but felt like it needed updating. The water pressure in the shower was not great and the water temperature was pretty inconsistent - the first morning (very early) I had a cold shower, the second day (later in the morning) it was just warm enough, and on the third day it was a good temperature for me, but my husband's shower wasn't hot enough. There were ants in the suite. They provide the makings for tea and hot chocolate in the room, which was really nice, but when the cleaning service came in they did not switch out our dirty hot chocolate mugs and spoons for clean ones. There are no fridges in the rooms; however, the staff were happy to store some food we bought, for a day trip the next day, in the hotel fridge overnight which was really nice. Our door would not lock on our first day and a repair person was called and there within 10 minutes. So service was good when you approached with a problem, and front desk staff was friendly. We had the breakfast buffet on our last day and it was excellent! The pool was also a really nice feature and we used it twice. It was quiet and safe and we had a pleasant stay.

Shower barely made it to luke warm, room smelt musty and was cold. Room looked like a youth retreat and outside area of ‘back of hotel’ . TV would not connect to Wifi

Upon our arrival to the hotel, at first glance, it seemed promising. Greeted by the subtle conversation of customers and the extravagant decor. After checking in, we were directed to behind the main building hotel to a car park in front of a row of decrepit apartment-like buildings - possibly old council properties. With further inspection, we found that the advertisement for the hotel did not entail anything like this. The ‘garden’ outside of the room, amongst the parked cars, was decorated with black garden chairs and a glass table which contradicted the theme of the hotel. When putting the key in the keyhole, the door seemed loose and poorly built, almost like a shed door. Yet again, the room inside contradicted the theme of the hotel, the gold objects looking ‘hand painted’. We complained to the manager and requested a room within the building and we compromised on complimentary breakfast for our stay as the hotel was fully booked. The breakfast, however, was shocking. We opted for mini pastries and bread. The bread was good. The second morning, being hungry first thing, we attempted breakfast again but found that although the lovely staff were trying very hard the products were simply substandard. Due to this we ate elsewhere on the last day. The coffee was in a large container and watery. Kettle was leaking in our room and had to request change twice. Staff trying hard but the refurbishments needed are vast. As a professional family this was a disturbing experience.